Employé administratif - service clientèle bilingue

• Be the voice of AMP bpost group for Press Shop and supermarket operators across the country
• Answer questions about deliveries and returns by phone and email
• Handle about 50 calls per day and ensure each ticket is correctly recorded in the system
• Manage files from A to Z in the CRM system
• Maintain the perfect balance between smooth customer contact (40%) and precise administration (60%)
• Work closely with your team from the headquarters in Neder-Over-Heembeek

• Fluent in Dutch and French (speaking and writing)
• Upper secondary education certificate
• Perfect mastery of MS Office (Word, Excel, Outlook)
• Ability to learn new systems like SAP quickly
• Versatile communicator who appreciates human contact and seeks solutions
• Stress-resistant
• Preferably first experience in an administrative or commercial environment

First experience in an administrative or commercial environment

Freedom to work from home up to 3 days per week after training