E-commerce Fraud and Payment Risk Manager

• Drive fraud performance through key KPIs and design the reporting required for steering and decision-making quality
• Administer, optimize, and evolve detection tools and rules, with a focus on cross-validation and internal control traceability
• Identify fraud trends and patterns (payments, returns, refunds, abuse of commercial policies) and deploy concrete action plans
• Support Customer Service teams on manual reviews and daily arbitration
• Represent fraud topics in cross-functional projects (country openings, new customer journeys, product evolutions) as the business referent for tech teams
• Animate the Group fraud community and share best practices across Maisons
• Manage the operational relationship with our partners Adyen, Riskified, Cybersource, and Accertify

• 4 to 7 years of experience in e-commerce fraud and payment risk in a merchant environment, ideally with high-value physical products (luxury, premium, or equivalent)
• At least one peak season with direct responsibility
• Experience with migration of a critical tool (fraud engine, PSP, payment gateway) is a strong asset
• In-depth expertise in Cybersource Decision Manager, Adyen Uplift / Revenue Protect, and Riskified, both in daily usage and advanced configuration
• Familiar with chargeback mechanics, dispute management tools, and end-to-end payment flows
• Ability to analyze complex situations, balance risk control, purchase journey fluidity, and business performance, and defend decisions with demanding stakeholders
• Hands-on and curious about operations, willing to visit a warehouse if a fraud pattern requires it
• Fluent professional English required

Experience with migration of a critical tool (fraud engine, PSP, payment gateway)

• A rare scope in France
• Direct visibility
• Access to Finance top management
• A structuring 24-month transformation
• A demanding environment