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Keolis is looking for its Operations Director. Member of the subsidiary's Management Committee, he/she oversees Bus and Tramway production and coordinates all operations activities (implementation of the Bus and tramway offer, supervision of network regulation), ensuring compliance with service quality and cost optimization. He/she, in close collaboration with the director and the HR department, manages and regulates social relations within his/her department.
Responsabilités
Supervision of production: Management and animation of the operations service including methods and planning departments, command post, operational management
Supervise real-time operations and guarantee good service quality (punctuality, achievement of expected production...)
Ensure service management by optimizing resources and respecting budgets
Drive performance in terms of accident rates, absenteeism and implement associated action plans
Ensure the safety of property and people
Management of teams: Manage and animate a service consisting of 4 departments and 500 people, animate the operations committee and the Authorization commission
Develop cross-functional work with other departments, particularly maintenance and marketing, as well as within his/her own management
Deploy an approach to improve employee skills, and adapt the operations organization in close collaboration with the HR department
Actively participate in social management, in coordination with the director and the HR department
External relations: Interlocutor of the organizing authority and town halls for operational questions (road system - events...)
Participate in meetings organized by the authorities (prefecture, police, STRMTG...)
Exigences
Master 2 or Engineering degree
Successful experience of around ten years in Operations Management of an urban bus and tramway network
Strong managerial skills
Mastery of social management
Negotiation skills
Ease in managing complex and cross-functional projects
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