Data Center Technician

• Stage, set up and perform hardware deployments
• Perform troubleshooting and diagnostics on equipment
• Perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures
• Comply with Data Center business unit policies, procedures, and deadlines
• Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
• Provide guidance and/or assist less experienced technicians
• Demonstrate an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Review Process Change Notifications (PCNs)
• Contribute to a positive and effective team environment
• Complete required security and data management training
• Participate in daily safety briefings
• Complete required Environmental & Health Safety (EHS) training
• Develop an understanding of cross-functional Data Center processes
• Complete required training aligned to job focus areas and workloads
• Follow procedures to immediately communicate, report, and escalate data center technical or safety related incidents
• Develop and employ an effective execution order strategy for assigned tasks
• Prepare, stage, set up, and perform basic startups and shutdowns for hardware
• Perform diagnostics and troubleshooting
• Directly perform decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Process data-bearing devices (DBDs) for destruction
• May perform post-execution verification of grounding, staging, labeling, and cabling

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
• Ability to meet Microsoft, customer, and/or government security screening requirements (Microsoft Cloud background check, Reliability Status screening with the Government of Canada)
• Occasional climbing of ladders
• Frequent climbing of stairs and/or ramps
• Prolonged standing
• Occasional lifting 50lbs / 22.5kg
• Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device
• Normal visual acuity (near, far and peripheral with correction)
• Normal color vision for electrical work
• Proficiency in English is a bona fide occupational requirement

• Proficiency in verbal and written communication in French
• 3+ years experience supporting IT equipment or related technology

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications