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Customer Support Manager

airbus.com Logo

Airbus

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Emplacement:
France , Rochefort

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Catégorie:
Service Client

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

Et si VOTRE aventure commençait avec NOUS ?! Nous vous proposons de travailler chez Airbus Atlantic, champion mondial sur le marché des aérostructures, des sièges pilotes et des fauteuils passagers Première Classe et Classe Affaires. Nous innovons sans cesse pour définir de nouveaux standards d’excellence industrielle. Nous préparons le futur pour une industrie aérospatiale compétitive et durable. Notre site Airbus Atlantic basé à Rochefort recherche son futur: Customer Support Manager (All Gender). Vous rejoindrez le département Service Après Vente des activités Cabin Interior & Pilot Seats et serez rattaché au Head of Customer Support.

Responsabilités:

  • Répondre aux appels d'offres pour l'activité Support (Calcul GDMC, Contrat support etc…)
  • Proposer, valoriser et négocier la liste de pièces de rechange recommandées
  • Gérer et suivre les 'Commitment letter' (Engagement pris lors de la livraison d'un avion)
  • Réaliser des visites clients et ou des inspections cabine
  • Maintenir un contact régulier et proactif avec les clients dans son portefeuille
  • Formaliser les points à risques ou techniques pour assurer un traitement rapide et efficace (FSEE, SteliaMax, gestion faits techniques, COMODIF…)
  • Réaliser le suivi financier des comptes clients et assurer le recouvrement
  • Participer aux commissions Faits Techniques & Modifications produit
  • Etablir des propositions commerciales d'améliorations produits
  • Gérer les projets de retrofit, de l'élaboration de la Fiche Economique jusqu'à la livraison des Kits
  • Piloter la satisfaction des clients Cabine et participer à l'évaluation de la satisfaction client Sièges Pilotes et à l'amélioration du classement (RATING) AIRBUS par la mise en place d'un plan d'action
  • Participer au développement du chiffre d'affaire et marge en identifiant et proposant de nouveaux services
  • Identifier dans son périmètre l'objectif de chiffre d'affaire et marge (par ex : RSPL client, opportunités services)
  • Piloter et maitriser les coûts de garantie

Exigences:

  • Expérience réussie de plus de 5 ans dans la gestion de projets au sein d'un environnement industriel
  • Maîtrise des outils et méthodes de gestion de projets
  • Expérience en management fonctionnel d'équipes multi métiers
  • Expérience dans la relation clients
  • Français courant
  • Anglais professionnel (niveau B1 minimum)
  • Rigueur, engagement et persévérance
  • Aimer travailler en équipe
Ce que nous offrons:
  • Restaurant d’entreprise sur site
  • CSE (avantages loisirs & famille)
  • Parking entreprise
  • Mutuelle d’entreprise (famille)
  • Plan d'actionnariat salarié
  • Plan d’épargne salariale

Informations supplémentaires:

Offre publiée:
22 février 2026

Type d'emploi:
Temps plein
Type de travail:
Travail sur site
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