Customer Support Analyst Emplois | Balzac Paris (Nantes)

Business Analyst IT - Services Financiers

Within our project squads, you will be fully involved in all phases of our proje...

Emplacement

France , Orléans

Salaire:

Non fourni

Sopra Steria

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Good understanding of banking products: Financial instruments, securities, Credit, Savings, Payment Methods, Cash Management
Regulatory compliance knowledge: ALM, MIFID, IFRS, FATCA, CRS, GDPR, Risks and prudential reporting (Basel 4, SOX...)
Banking Accounting
Customer journey
KYC
Software: SAP, Axway/RDJ, SAGE, MUREX
Mastery of SQL and Office pack
Good listening skills
Interpersonal, organizational and writing skills
Effective communication skills both written and oral

Responsabilités

Lead functional scoping workshops, advise and guide clients to identify and translate needs
Provide technical and functional response to user needs
Ensure activity reporting, lead meetings (workshops, COPROJ, COPIL, etc.), monitor KPIs
Communicate and coordinate with various external stakeholders (business, UX designer, support, architecture, development, publisher, IT)
Conduct impact analysis, opportunity and feasibility studies, MVP, estimation, take charge of writing deliverables (framing, specifications, functional specifications)
Write User Stories, create and manage backlog, contribute to agile ceremonies
Define testing strategy, identify and validate test cases (scenarios, test plans, test campaign management), support approvers
Manage feedback: business evolution requests and anomalies reported during testing
Follow release management up to production and ensure configuration
Provide business and technical support to users

Ce que nous offrons

Telework agreement to work remotely up to 2 days per week
Interesting benefits package: mutual insurance, CSE, restaurant vouchers, profit-sharing agreement, vacation and co-optation bonuses
Multiple career opportunities: more than 30 job families
Several hundred training courses accessible independently with Sopra Steria Academy
Opportunity to get involved with our foundation or our partner "Vendredi"
Opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more)

Temps plein

Analyste de la performance de la flotte

The A220 commercial aircraft Programme is looking for a Fleet Performance Analys...

Emplacement

Canada , Mirabel

Salaire:

Non fourni

Airbus

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical discipline
Five (5) years of experience in aviation, airline maintenance or airline fleet reliability
Solid experience in data management, analysis, and query development is an asset
Familiarity with analytical tools such as Excel, Power BI or SQL
Experience in R or Python are an asset
Fluent in English and French, both oral and written
Excellent interpersonal, communication and presentation skills
Demonstrated leadership and problem solver skills
Ability to analyze data and present key insights
Ability to define, establish and monitor projects or initiatives

Responsabilités

Monitor the aircraft performance of A220 in-service aircraft fleet using data from airlines and suppliers
Support activities to optimize Operational Reliability, Aircraft Availability and Maintenance Cost of the A220 fleet
Conduct in-depth analysis on aircraft systems and components to identify reliability and maintenance cost issues
Lead and support performance metrics discussions with airline, suppliers and internal stakeholders
Support the supplier in-service performance monitoring to track adherence to contractual targets and obligations
Coordinate claims activities related to supplier non-conformances, ensuring adherence to targets and processes
Identify recommendation and/or corrective actions in collaboration with cross-functional teams and evaluate their effectiveness on aircraft performance
Set up and create regular and ad-hoc reports on specific airline, systems or components and present to cross-disciplinary team
Create applications using data visualization tools to create new dashboards and reports
Serve as a data governance custodian/delegate to ensure full alignment and adherence to all data privacy regulations, confidentiality and, company policies

Ce que nous offrons

Attractive salary
annual bonus
group insurance plan
pension plan
share purchase plan
hybrid working policy
on-site cafeterias
highly competitive holiday policy
Employee Assistance Program (EAP)
Discount Program

Temps plein

Gestionnaire Master Data

Dans le cadre du déploiement de la solution SAP S4 sur la France et le Portugal ...

Emplacement

France , Clichy

Salaire:

2700.00 - 2800.00 EUR / Mois

Randstad

Date d'expiration

31 mars 2026

Exigences

Bac+5 formation
2 years of experience in a Master Data Manager position
Rigor
Relational ease and communication skills
Good command of Excel
Curiosity
Experience in a support function (Sales Administration, accounting, management control, etc.) is a plus

Responsabilités

Implement and coordinate the cleaning of customer data in source systems
Organize the customer repository rationalization process
Monitor the progress of the involved sites
Coordinate the various stakeholders (site accountants, Shared Services Center accountants, Credit team)
Deliver a cleaned and unified customer repository across the entire scope (approximately 30 sites)

Temps plein

Assistant Prévisionniste des Ventes

Integrated into the Operations Department, you will report to the Fragrance Sale...

Emplacement

France , Paris

Salaire:

Non fourni

VO2 Group

Date d'expiration

Jusqu'à nouvel ordre

Exigences

First successful experience of minimum 6 months, ideally in analytical functions (forecasting, management control, supply chain, business analyst...)
Following a curriculum in Business School, Engineering School, IAE, University or equivalent
Strong interest in supply chain, appetite for figures analysis, information systems while demonstrating interpersonal skills
Advanced mastery of Excel and proficiency in PowerPoint
Rigorous and organized
Versatile and able to carry out missions autonomously
Fluent English (written and spoken)

Responsabilités

Monthly management of the forecast for a specific product scope worldwide using the statistical tool (ERP) DSCP
Participation in monthly Market meetings for forecast construction
Estimation of sales potential (revenue and quantity) for new products within your scope
Construction of Market inquiries for new products, gift sets, and limited editions, in connection with all 360° process stakeholders
Analysis and challenge of Market inquiry feedback
Consolidation of new product forecasts, sharing potential gaps with Supply Chain
Preparation and participation in monthly operational meetings with Markets
Maintenance of the central database for reference changes and modifications
Improvement, automation, and creation of new forecasting support tools
Participation in the implementation of new intra and/or inter-departmental processes (Supply Chain, Markets, Customer Service...)

Ce que nous offrons

Plan d’achat d’actions / BSPCE / Stock options
Jours de bénévolat offerts
Allocation sportive

Temps plein

Stagiaire - Analyste Performance Opérationnelle et Commerciale au CCO

Internship within the DEDICATE department of Air France's Operations Control Cen...

Emplacement

France , Roissy Charles de Gaulle

Salaire:

Non fourni

Air France

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Master 2 or engineering school 3rd year in project management and/or organizational management
Looking for a 6-month end-of-study internship
Interested in the operational side and irregularity management of an airline
Rigorous, autonomous, good analytical and synthesis skills
Attracted to change management and curious
Good interpersonal and communication skills
Mastery of IT tools (Excel, Word, PowerPoint, Power BI, Spotfire, Business Object, etc.)
Interested in data processing and dashboards
English language level: Intermediate / B1

Responsabilités

Contribute in two main areas: INDICATEORS: Map different data sources and data types by tool
Consolidate data from several different sources and tools
Search for optimization and automation of existing data
Create dashboards
Automate data reporting, identify simplification and improvement paths for KPI production
Analyze results
Measure the performance of actions taken in managing customer-impacting irregularities
Propose the most relevant consolidation to measure performance and optimize actions to be taken. PROJECTS: Support tool migration and deployment projects, ensure data quality and availability of necessary KPIs in the dashboard
Analyze operational improvement areas to guarantee customer satisfaction
Study optimization and process simplification paths, particularly for procedure publication and signature tracking.

Business Analyst

Internship within the Revenue Operations department, a transverse department sup...

Emplacement

France , Paris

Salaire:

1200.00 - 1400.00 EUR / Mois

taster beauvais

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Very comfortable with Excel
Fluent in French and English
Solid analytical skills
Proactive in proposing and implementing new solutions in a creative team and environment
Organized and rigorous to manage multiple projects in parallel
Understands the challenges and processes of a sales team
Possesses interpersonal skills and clear communication to work transversally and interact with stakeholders up to C-level.

Responsabilités

Data analysis & Reporting: Collect data from CRM (Hubspot) and dashboards
Track and pilot sales team performance indicators
Understand the customer cycle and propose recommendations based on data
Write and share reports (monthly report, Revenue All Hands)
Provide detailed reports on strategic business topics
Work with data on major projects related to company growth.
Process and tools: Optimize processes operated by business teams
Improve cooperation with Finance and Data teams
Develop new sales workflows to reduce the sales cycle
Monitor and analyze sales performance data to implement corrective actions via new tools.

Ce que nous offrons

Frequent telework (up to 50% of time)
Transition to a 4-day work week after 1 month full-time
Swile card - digital meal vouchers of 9€ financed 50% by Welcome
Reimbursement of up to 75% of transport passes (subscriptions)
1 day of paid leave offered per month.

Temps plein

Nouveau

Receptionniste tournant

Le 25hours Terminus Nord est un hôtel 4 étoiles branché de 235 chambres, où l'at...

Emplacement

France , Paris

Salaire:

Non fourni

360 Resourcing Solutions

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Formation hôtelière
Première expérience professionnelle (stage de 6 mois ou contrat en réception de 1 an)
Français et anglais couramment
Connaissance du logiciel Opera Cloud
Connaissance de Paris et ses secrets pour s'y amuser

Responsabilités

Assurer que chaque client se sente le bienvenu
Restez zen même lors des affluences
Maintenir l'ordre et le contrôle au Front Office pendant le quart de travail
Surprendre les clients et personnaliser leur séjour

Ce que nous offrons

Séjourner gratuitement dix nuits par an dans les hôtels 25hours
Prise en charge de 95% du pass Navigo
Jour anniversaire offert
Super offres avec les partenaires

Temps plein

Nouveau

Responsable événementiel

Au cœur de la Direction des Événements, le/la Responsable Événementiel(le) joue ...

Emplacement

France , Paris

Salaire:

Non fourni

Four Seasons

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Titulaire d’une autorisation de travail conforme à la législation française
Niveau courant de français et d’anglais
Expérience confirmée en tant que commercial(e)
Rigueur et créativité
Sens du détail et excellence opérationnelle
Vision stratégique
Maîtrise des processus de planification, d'organisation et de coordination d'événements
Maîtrise des outils d'analyse de rentabilité
Capacité à négocier et à développer le chiffre d'affaires
Présentation irréprochable (discours, écrits, apparence)

Responsabilités

Conception et réalisation d’expériences d’exception
Planification, organisation et coordination des événements et réceptions
Qualification finale des demandes et élaboration de propositions sur mesure
Négociation commerciale et contractualisation
Suivi et développement des demandes à fort potentiel
Garantir la performance opérationnelle et le respect des standards de conformité
Optimiser les processus et la communication
Communiquer des informations tarifaires
Négocier avec les clients pour maximiser le chiffre d’affaires et la rentabilité
Développer le chiffre d’affaires en prospectant de nouveaux clients

Ce que nous offrons

Nuitées offertes et à tarif préférentiel
Réduction de 50% sur l’offre boisson et restauration
Nombreuses offres de formation et de développement
Possibilité d’évolution au sein de la Compagnie
Mutuelle avantageuse
13ème mois
Intéressement et participation
Restaurant du personnel
Service de lingerie

Temps plein

Customer Support Analyst

Balzac Paris

Emplacement:
France , Nantes

Catégorie:
Informatique - Administration

Type de contrat:
Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Souhaitable:

Informations supplémentaires:

Offre publiée:
24 janvier 2026

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