Customer Support Analyst Emplois | Balzac Paris (Nantes)

Process Analyst

We are hiring for two levels of the same function. Both roles sit within the Man...

Emplacement

Canada , Montreal

Salaire:

Non fourni

Amaris Consulting

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Bachelor's degree, preferably in Engineering or Computer Science
At least 3 to 5 years of experience in a manufacturing environment (Analyst II) or 5 to 10 years of relevant experience in a manufacturing environment (Analyst III)
Proven experience in process standardisation and optimisation
Strong continuous improvement mindset
Strong analytical and problem-solving skills
Ability to translate operational reality into clear, standard processes
Comfortable working between operations, engineering, and IT
Pragmatic, fact-based, and outcome-oriented
Able to challenge legacy practices constructively
Strong communication and facilitation skills

Responsabilités

Understand, analyse and document standard manufacturing execution processes
Identify root causes of inefficiencies and variability
Identify and lead process improvement opportunities using structured methods (Lean, Six Sigma, problem-solving)
Validate improvements with production teams and ensure sustainable adoption
Ensure processes and tools simplify work, not add administrative burden
Support training, change management and process documentation
Capture feedback and translate it into actionable improvements
Contribute to putting in place a Lean operating system to drive continuous improvement and process control
Act as the functional authority for manufacturing execution processes within the ERP (Analyst III)
Challenge legacy practices and validate whether they remain relevant in the new ERP version (Analyst III)

Ce que nous offrons

An international community bringing together more than 110 different nationalities
An environment where trust is central: 70% of our leaders started their careers at the entry level
A strong training system with our internal Academy and more than 250 modules available
A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Temps plein

Consultant Business & Customer Success

BrightAnalytics est une scale-up internationale et ambitieuse qui aide les entre...

Emplacement

Belgique , Hooglede

Salaire:

Non fourni

BrightAnalytics

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Un diplôme de Master dans un domaine économique ou financier
Un vif intérêt pour le monde de la Fintech : finance, données, SQL et requêtes
De solides bases en comptabilité : les concepts tels que les bilans et les comptes de résultat (P&L) n'ont pas de secret pour vous
D'excellentes compétences en communication en anglais et en français (niveau C2), tant à l'oral qu'à l'écrit, avec la capacité de travailler à un niveau professionnel/bilingue dans les deux langues
L'envie d'explorer de nouvelles technologies et d'apprendre en continu
De fortes compétences interpersonnelles
vous adaptez facilement votre style de communication à votre interlocuteur
Un esprit analytique, une bonne dose de bon sens et une étincelle de créativité
Vous aimez relever des défis complexes, appréciez le travail d'équipe et vous vous investissez volontiers à 100 %

Responsabilités

Assurer un onboarding de haute qualité pour nos clients nationaux et internationaux
Partager votre expertise BrightAnalytics avec le client en lui fournissant les formations et le support nécessaires
Agir en tant que conseiller de confiance (trusted advisor) : vous proposez les solutions les plus adaptées et propulsez leur reporting financier au niveau supérieur
Contribuer à la conception et à l'optimisation du processus d'onboarding (y compris le matériel de formation)
Stimuler l'adoption de l'outil auprès des clients
Instaurer des relations solides avec les clients et veiller à la satisfaction globale de votre portefeuille de clients
Contacter les clients de manière proactive afin de mieux comprendre et de répondre à leurs besoins et attentes
Assurer un support réactif, en vous efforçant d'aider les clients le plus rapidement possible pour toute question relative à la structure de leur reporting financier
Faire le pont avec les Business Analysts (aspect technique)
Rester actif/ve sur le terrain en participant activement à la configuration des environnements de reporting financier et opérationnel pour les clients

Ce que nous offrons

Un rôle clé au sein de l'une des entreprises fintech à la croissance la plus rapide de Belgique
Une scale-up internationale, financièrement saine et aux ambitions élevées
Une culture ouverte et entrepreneuriale où l'initiative personnelle est valorisée
L'opportunité de faire partie d'une équipe qui valorise l'esprit d'entreprise
Du coaching sur le terrain (on-the-job) et des formations hebdomadaires pour développer des compétences uniques
Pas moins de 20 jours de congé légaux + 12 jours de RTT (congés extra-légaux)
Des horaires de travail flexibles : arrivée entre 7h30 et 9h30, fin de journée entre 16h30 et 18h30
Une voiture de fonction
Des chèques-repas de 8 € par jour ouvré
Des éco-chèques

Temps plein

Business Analyst - Product Owner

Au sein de la Business Line Développement Régional de Clermont-Ferrand, nous acc...

Emplacement

France , Clermont-Ferrand

Salaire:

Non fourni

Sopra Steria

Date d'expiration

Jusqu'à nouvel ordre

Exigences

3 years of experience as a Business Analyst / Product Owner
Knowledge of supply chain and/or manufacturing sectors
sense of customer service
ability to seek and innovate
interpersonal skills

Responsabilités

Organize and facilitate business workshops (gathering functional needs and decision support)
Analyze and understand needs expressed by users and business teams
Write functional documentation: user stories, functional specifications, specifications
Participate in acceptance phases
Propose continuous improvement plans based on understanding of client business needs
Work closely with developers while challenging proposed solutions
Manage a project backlog
Participate in and facilitate project monitoring instances as well as co-design sessions

Ce que nous offrons

Progress at a remarkable speed thanks to mission diversity, training and certification programs
Always find someone to help within the Target'BA Community
Evolve at your own pace with manager support and advice
Develop your network within the company and create strong relationships by participating in various events

Temps plein

Strategy & Operations Analyst

The Revenue Operations department is the cross-functional unit for various busin...

Emplacement

France , Paris

Salaire:

1200.00 - 1400.00 EUR / Mois

Chat3D

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Very comfortable with Excel
Fluent in French and English
Strong analytical skills
Proactive in proposing and implementing new solutions in a creative team and environment
Organized and rigorous to manage multiple projects in parallel
Understands the challenges and processes of a sales team
Possesses interpersonal skills and clear communication to work cross-functionally and interact with stakeholders up to C-level

Responsabilités

Data analysis & Reporting: Collect data from CRM (Hubspot) and dashboards
Track and steer sales team performance indicators
Understand the customer cycle and propose data-based recommendations
Write and share reports (monthly report, Revenue All Hands)
Provide detailed reports on strategic business topics
Work with data on major growth projects
Process and tools: Optimize processes operated by business teams
Improve cooperation with Finance and Data teams
Develop new commercial workflows to reduce sales cycle
Monitor and analyze sales performance data to implement corrective actions via new tools

Ce que nous offrons

Remote work (up to 50% of time)
Transition to a 4-day work week after 1 month full-time
Swile card - digital meal vouchers of €9 (50% financed by Welcome)
Reimbursement of 75% of transport passes (subscriptions)
1 day of paid leave offered per month
Four-day week
Professional development plan
Sick child leave
Mental health benefits
Employee Resource Groups (ERG)

Temps plein

Business Analyst

Internship within the Revenue Operations department, a transverse department sup...

Emplacement

France , Paris

Salaire:

1200.00 - 1400.00 EUR / Mois

taster beauvais

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Very comfortable with Excel
Fluent in French and English
Solid analytical skills
Proactive in proposing and implementing new solutions in a creative team and environment
Organized and rigorous to manage multiple projects in parallel
Understands the challenges and processes of a sales team
Possesses interpersonal skills and clear communication to work transversally and interact with stakeholders up to C-level.

Responsabilités

Data analysis & Reporting: Collect data from CRM (Hubspot) and dashboards
Track and pilot sales team performance indicators
Understand the customer cycle and propose recommendations based on data
Write and share reports (monthly report, Revenue All Hands)
Provide detailed reports on strategic business topics
Work with data on major projects related to company growth.
Process and tools: Optimize processes operated by business teams
Improve cooperation with Finance and Data teams
Develop new sales workflows to reduce the sales cycle
Monitor and analyze sales performance data to implement corrective actions via new tools.

Ce que nous offrons

Frequent telework (up to 50% of time)
Transition to a 4-day work week after 1 month full-time
Swile card - digital meal vouchers of 9€ financed 50% by Welcome
Reimbursement of up to 75% of transport passes (subscriptions)
1 day of paid leave offered per month.

Temps plein

Assistant Prévisionniste des Ventes

Integrated into the Operations Department, you will report to the Fragrance Sale...

Emplacement

France , Paris

Salaire:

Non fourni

VO2 Group

Date d'expiration

Jusqu'à nouvel ordre

Exigences

First successful experience of minimum 6 months, ideally in analytical functions (forecasting, management control, supply chain, business analyst...)
Following a curriculum in Business School, Engineering School, IAE, University or equivalent
Strong interest in supply chain, appetite for figures analysis, information systems while demonstrating interpersonal skills
Advanced mastery of Excel and proficiency in PowerPoint
Rigorous and organized
Versatile and able to carry out missions autonomously
Fluent English (written and spoken)

Responsabilités

Monthly management of the forecast for a specific product scope worldwide using the statistical tool (ERP) DSCP
Participation in monthly Market meetings for forecast construction
Estimation of sales potential (revenue and quantity) for new products within your scope
Construction of Market inquiries for new products, gift sets, and limited editions, in connection with all 360° process stakeholders
Analysis and challenge of Market inquiry feedback
Consolidation of new product forecasts, sharing potential gaps with Supply Chain
Preparation and participation in monthly operational meetings with Markets
Maintenance of the central database for reference changes and modifications
Improvement, automation, and creation of new forecasting support tools
Participation in the implementation of new intra and/or inter-departmental processes (Supply Chain, Markets, Customer Service...)

Ce que nous offrons

Plan d’achat d’actions / BSPCE / Stock options
Jours de bénévolat offerts
Allocation sportive

Temps plein

Analyste de la performance de la flotte

The A220 commercial aircraft Programme is looking for a Fleet Performance Analys...

Emplacement

Canada , Mirabel

Salaire:

Non fourni

Airbus

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical discipline
Five (5) years of experience in aviation, airline maintenance or airline fleet reliability
Solid experience in data management, analysis, and query development is an asset
Familiarity with analytical tools such as Excel, Power BI or SQL
Experience in R or Python are an asset
Fluent in English and French, both oral and written
Excellent interpersonal, communication and presentation skills
Demonstrated leadership and problem solver skills
Ability to analyze data and present key insights
Ability to define, establish and monitor projects or initiatives

Responsabilités

Monitor the aircraft performance of A220 in-service aircraft fleet using data from airlines and suppliers
Support activities to optimize Operational Reliability, Aircraft Availability and Maintenance Cost of the A220 fleet
Conduct in-depth analysis on aircraft systems and components to identify reliability and maintenance cost issues
Lead and support performance metrics discussions with airline, suppliers and internal stakeholders
Support the supplier in-service performance monitoring to track adherence to contractual targets and obligations
Coordinate claims activities related to supplier non-conformances, ensuring adherence to targets and processes
Identify recommendation and/or corrective actions in collaboration with cross-functional teams and evaluate their effectiveness on aircraft performance
Set up and create regular and ad-hoc reports on specific airline, systems or components and present to cross-disciplinary team
Create applications using data visualization tools to create new dashboards and reports
Serve as a data governance custodian/delegate to ensure full alignment and adherence to all data privacy regulations, confidentiality and, company policies

Ce que nous offrons

Attractive salary
annual bonus
group insurance plan
pension plan
share purchase plan
hybrid working policy
on-site cafeterias
highly competitive holiday policy
Employee Assistance Program (EAP)
Discount Program

Temps plein

Stagiaire - Analyste Performance Opérationnelle et Commerciale au CCO

Internship within the DEDICATE department of Air France's Operations Control Cen...

Emplacement

France , Roissy Charles de Gaulle

Salaire:

Non fourni

Air France

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Master 2 or engineering school 3rd year in project management and/or organizational management
Looking for a 6-month end-of-study internship
Interested in the operational side and irregularity management of an airline
Rigorous, autonomous, good analytical and synthesis skills
Attracted to change management and curious
Good interpersonal and communication skills
Mastery of IT tools (Excel, Word, PowerPoint, Power BI, Spotfire, Business Object, etc.)
Interested in data processing and dashboards
English language level: Intermediate / B1

Responsabilités

Contribute in two main areas: INDICATEORS: Map different data sources and data types by tool
Consolidate data from several different sources and tools
Search for optimization and automation of existing data
Create dashboards
Automate data reporting, identify simplification and improvement paths for KPI production
Analyze results
Measure the performance of actions taken in managing customer-impacting irregularities
Propose the most relevant consolidation to measure performance and optimize actions to be taken. PROJECTS: Support tool migration and deployment projects, ensure data quality and availability of necessary KPIs in the dashboard
Analyze operational improvement areas to guarantee customer satisfaction
Study optimization and process simplification paths, particularly for procedure publication and signature tracking.

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Customer Support Analyst

Description du poste

Responsabilités

Exigences

Souhaitable

Ce que nous offrons

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