Customer Service Representative

• Respond to basic customer inquires regarding products, provide quotes, and handle order entry
• Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
• Influence gross profit through negotiating the sale price and purchase price, within certain parameters
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit
• Build customer relationships to drive repeat business and drive process improvements
• Order items to ensure appropriate inventory levels are maintained for customers
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
• Determine the most cost effective shipping method for customer orders
• Partner with Account Representatives to ensure customer satisfaction
• Expedite backorders
• May pull inventory and prepare order for shipment to customer
• May handle customer returns
• Perform other duties as assigned

• High school diploma or GED
• Zero (0) to three (3) years of related experience or an equivalent combination
• Reliability, organization, and attention to detail
• Strong communication skills including written, verbal, and listening
• Ability to multi-task and time management skills
• Moderate computer skills, including information processing, communicating via email, using business systems and searching capabilities to find products on the internet

Product knowledge