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Customer Service Officer

https://www.soprasteria.com Logo

Sopra Steria

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Emplacement:
Belgium , Bruxelles

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Catégorie:
Service Client

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Postuler

Description du poste:

En tant que Customer Service Officer, vous êtes le premier point de contact pour les clients du secteur financier et vous offrez un service et un accompagnement exceptionnels. Vos principales responsabilités incluent le traitement professionnel et rapide des demandes des clients par téléphone, e-mail et chat. Vous assistez les clients dans la gestion de leurs comptes, leurs transactions et la résolution de tout problème éventuel. Vous fournissez également des informations sur les produits et services financiers, guidez les clients dans leurs démarches et veillez au respect des exigences légales et des politiques internes. La collaboration avec d'autres départements afin de garantir une expérience client fluide est également essentielle.

Responsabilités:

  • traitement professionnel et rapide des demandes des clients par téléphone, e-mail et chat
  • assistance aux clients dans la gestion de leurs comptes, leurs transactions et la résolution de tout problème éventuel
  • fourniture d'informations sur les produits et services financiers
  • collaboration avec d'autres départements afin de garantir une expérience client fluide

Exigences:

  • Baccalauréat ou équivalent pertinent
  • niveau débutant à 3 ans d'expérience pertinente
  • connaissances et expérience dans les domaines suivants Outils Microsoft Office
  • néerlandais et français (obligatoire), anglais souhaitable

Souhaitable:

anglais souhaitable

Ce que nous offrons:
  • Une variété d’avantages tels que des solutions de mobilité (y compris une voiture de société), des assurances, des chèques-repas, des éco-chèques et bien plus encore
  • opportunités d’apprentissage continu via la Sopra Steria Academy pour soutenir le développement de votre carrière
  • possibilité d’échanger avec les collègues de Sopra Steria lors de divers événements d’équipe

Informations supplémentaires:

Offre publiée:
19 mai 2025

Type d'emploi:
Temps plein
Type de travail:
Travail sur site
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