Customer Service Manager Emplois

Employé Relation clients - Service Après-vente

En tant que collaborateur Relation clients, ton rôle est d'accueillir, renseigne...

Emplacement

France , Venissieux

Salaire:

Non fourni

IKEA

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Likes contact with customers and is comfortable approaching them in a friendly and polite manner
Curious and flexible, able to adapt to diverse tasks related to Customer Relations (welcome, checkouts, trolleys, after-sales service, goods exit)
Appreciates teamwork
Is the customer's point of contact for all services
Required aptitude: Will use various IT systems, after training, to document/follow all internal procedures
Has already worked in Sales or Customer Relations, ideally in a very dynamic environment.

Responsabilités

Welcome, inform, guide, and propose services to customers based on their needs (e.g., delivery, assembly, financing)
At checkouts, assist customers with registering their purchases and guide them through processes related to loyalty cards, financing, etc.
Ensure the customer always has shopping aids in the store (trolleys, bags, for example)
At goods collection/transport, ensure proper control of prepared goods before handover to the customer or carrier in accordance with procedures
At the after-sales service counter, welcome customers kindly within the framework of the returns/exchanges policy and manage complaints
Welcome children to our play area and animate it in compliance with safety rules
Depending on experience in this role, may have the mission to manage the floor, in agreement with the manager, based on customer flow (opening/closing checkouts or counters, necessary reinforcements, break management…).

Ce que nous offrons

13th-month bonus paid in 2 installments
15% discount on IKEA purchases
A variable portion of remuneration linked to overall economic performance
A complete meal for less than €3
An advantageous company mutual insurance from the start
A seniority bonus (after 2 years)
Additional leave for seniority (after 3 years).

Temps plein

Assistant Manager Senior

Rejoins-nous au cœur de Paradis du Fruit ! Un lieu où la fraîcheur et la gourman...

Emplacement

France , Villeneuve-d'Ascq

Salaire:

Non fourni

Au Bureau

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Leadership
Excellent relational skills
Passion for team management
Significant management experience, ideally in the restaurant or retail sector
Proactive
Rigorous
Customer service sense
Desire to transmit expertise

Responsabilités

Supervise and support a dynamic team daily
Ensure a top-notch customer experience
Participate in the implementation of commercial actions and store animation
Work closely with the team to achieve objectives
Be a key player in the organization and operational management of the restaurant
Guarantee service management and customer satisfaction at all times
Motivate, supervise, and develop the team
Ensure the proper application of hygiene and safety standards
Participate actively in stock, supply, and inventory management
Contribute to the evolution of commercial strategy and participate in large-scale projects

Ce que nous offrons

Participate in a gourmet adventure within a growing brand
Work in a dynamic, respectful, and fulfilling atmosphere
Open to applications from people with disabilities

Temps plein

Assistant commercial

We are recruiting on behalf of our client a Key Account Commercial Assistant (M/...

Emplacement

France , St Ouen l Aumone

Salaire:

2100.00 - 2108.00 EUR / Mois

Randstad

Date d'expiration

28 février 2026

Exigences

Bac+2
At least 3 years of experience
Good interpersonal skills
Comfortable with IT tools
Rigor, autonomy, and organizational skills

Responsabilités

Receive/make customer calls/prospect
Take orders by phone/fax or mail
Sell to 'network' clients: additional sales, operations, promotions
Retain and develop the client portfolio in tandem with the area manager
Advise clients: implementation, new products, technical sheets
Achieve the commercial service rate
Be responsible for destocking (occasional operations, 1010)
Manage disputes
Manage order anomalies and shortages
Transmit information regarding product and service complaints to the relevant departments: Customer Service, logistics, purchasing, QSE, accounting

Ce que nous offrons

Ticket restaurant
Parking

Temps plein

Agent administratif

Descriptif du poste: Les missions sont les suivantes F/H. Vous gérez les retours...

Emplacement

France , Lognes

Salaire:

2060.00 EUR / Mois

Randstad

Date d'expiration

28 février 2026

Exigences

Bac diploma
At least 2 years of experience in a similar position
Writing skills to respond to clients by email
Ability to learn SAP or already know it
Good interpersonal skills for interaction with customer relations teams and other internal logistics teams
Professional attitude will be decisive for this position

Responsabilités

Manage returns of products sent back by customers (approximately 50-70 per day)
Restocking (scanning the product)
Follow-up of reception processes in SAP (which automatically generates a credit note to the customer)
Interaction with customer service
Email management with clients (using template emails)

Ce que nous offrons

Tickets restaurant
Pass Navigo
Other company benefits

Temps plein

Nouveau

Employé Relation clients

En tant que collaborateur Relation clients, ton rôle est d'accueillir, renseigne...

Emplacement

France , Orléans

Salaire:

24284.00 - 28405.00 EUR / Année

IKEA

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Likes contact with customers and is comfortable approaching them in a friendly and polite manner
Curious and flexible, able to adapt to diverse tasks in Customer Relations (welcome, checkouts, carts, after-sales service, goods collection)
Appreciates teamwork
Is the customer's point of contact for all services
Required aptitude: Will use various computer systems, after training, to document/follow all internal procedures
Has already worked in Sales or Customer Relations, ideally in a very dynamic environment.

Responsabilités

Welcome, inform, guide, and propose services to customers based on their needs (e.g., delivery, assembly, financing)
At checkouts, assist customers with registering their purchases and guide them through processes related to loyalty cards, financing, etc.
Ensure customers always have shopping aids in the store (carts, bags, for example)
At goods collection/transport, ensure proper control of prepared goods before handover to the customer or carrier in accordance with procedures
At the after-sales service counter, welcome customers kindly within the framework of the return/exchange policy and manage complaints
Welcome children to our play area and animate it in compliance with safety rules
Depending on experience, may manage the floor, in agreement with the manager, based on customer flow (opening/closing checkouts or counters, necessary reinforcements, break management…).

Ce que nous offrons

13th-month bonus paid in 2 installments
15% discount on IKEA purchases
Variable compensation share linked to overall economic performance
Complete meal for less than €3
Advantageous company mutual insurance from the start
Seniority bonus (after 2 years)
Additional leave for seniority (after 3 years).

Temps partiel

Nouveau

Employé Relation clients

En tant que collaborateur Relation clients, ton rôle est d'accueillir, renseigne...

Emplacement

France , Vedene

Salaire:

Non fourni

IKEA

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Likes customer contact and is comfortable approaching them in a friendly and polite manner
Curious and flexible, able to adapt to diverse tasks related to Customer Relations (welcome, checkouts, carts, after-sales service, goods exit)
Appreciates teamwork
Is the customer's point of contact for all services
Required aptitude: Will use various computer systems, after training, to document/follow all internal procedures
Has already worked in Sales or Customer Relations, ideally in a very dynamic environment.

Responsabilités

Welcome, inform, guide, and propose services to customers based on their needs (e.g., delivery, assembly, financing)
At checkout lines, assist customers with recording their purchases and guide them on processes related to loyalty cards, financing, etc.
Ensure the customer always has purchasing aids in the store (carts, bags, for example)
At goods withdrawal/transport, ensure proper control of prepared merchandise before handing over to the customer or carrier in accordance with procedures
At the after-sales service counter, welcome customers kindly within the framework of the return/exchange policy and manage complaints
Welcome children to our play area and animate it respecting safety rules
Depending on experience in this position, may have the mission to manage the floor, in agreement with the manager, based on customer flow (opening/closing checkouts or counters, necessary reinforcements, break management…).

Ce que nous offrons

13th month bonus paid in 2 installments
15% discount on IKEA purchases
A variable portion of remuneration linked to overall economic performance
A complete meal for less than €3
Advantageous company mutual insurance from arrival
Seniority bonus (after 2 years)
Additional leave for seniority (after 3 years).

Temps plein

Nouveau

Employé relation clients

En tant que collaborateur Relation clients, ton rôle est d'accueillir, renseigne...

Emplacement

France , Montpellier

Salaire:

Non fourni

IKEA

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Likes contact with customers and is comfortable approaching them in a friendly and polite manner
Curious and flexible, able to adapt to diverse tasks related to Customer Relations (welcome, checkouts, trolleys, after-sales service, goods out)
Appreciates teamwork
Is the customer's point of contact for all services
Required aptitude: Will use various computer systems, after training, to document/follow all internal procedures
Has already worked in Sales or Customer Relations, ideally in a very dynamic environment.

Responsabilités

Welcome, inform, guide, and offer customers services according to their needs (e.g., delivery, assembly, financing)
At checkouts, assist customers with registering their purchases and guide them through processes related to loyalty cards, financing, etc.
Ensure the customer always has purchasing aids in the store (trolleys, bags, for example)
At goods collection/transport, ensure proper control of prepared goods before handover to the customer or carrier in accordance with procedures
At the after-sales service counter, welcome customers kindly within the framework of the returns/exchanges policy and manage complaints
Welcome children to our play area and animate it in compliance with safety rules
Depending on experience in this role, may have the mission to manage the floor, in agreement with the manager, based on customer flow (opening/closing checkouts or counters, necessary reinforcements, break management…).

Ce que nous offrons

13th-month bonus paid in 2 installments
15% discount on IKEA purchases
A variable portion of remuneration linked to overall economic performance
A complete meal for less than €3
Advantageous company mutual insurance from the start
Seniority bonus (after 2 years)
Additional leave for seniority (after 3 years).

Temps partiel

Nouveau