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Customer Service Manager

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NSI

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Emplacement:
Belgium , Braine l’Alleud ▼

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Catégorie:
Informatique - Administration

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

On ne va pas se mentir : tu as le choix. Tu as le bagage, la séniorité, et une expérience qui a fait ses preuves. Si tu lis cette offre, c'est que tu cherches peut-être un lieu où l'efficacité prime sur les titres pompeux, et où l'impact est direct et mesurable. Bienvenue dans l’aventure NSI 🚀 Ici, on met les mains dans le cambouis quand il faut, mais on est surtout là pour tracer les chemins. Nous croyons que la meilleure façon de construire l'IT de demain est d'avoir des leaders qui allient humilité, curiosité, et une expertise technique solide. Rejoindre NSI, c’est rejoindre une équipe où le partage et la convivialité ne sont pas des slogans, mais la manière dont on travaille. Ton rôle sera de garantir que nos plus grands engagements se transforment en succès pour nos clients, sans artifice.

Responsabilités:

  • Être le Leader de la Mission : Prendre le ownership complet de tes comptes stratégiques. Tu t'assureras de l'exécution des services de A à Z, en étant responsable de la satisfaction client (CSAT/NPS) et du P&L global
  • Comprendre et Orienter : Au-delà du contrat, tu t'immergeras dans les objectifs et les défis du client. Tu proposerons des solutions adaptées, jouant un rôle actif dans l'identification des opportunités d’upsell et de cross-sell
  • Faire le Lien : Tu coordonneras toutes les équipes internes de NSI (BU, Ventes, Opérations) pour fluidifier la livraison et résoudre les points de blocage. Tu seras aussi la personne qui remonte les besoins d’innovation à notre direction technique et d'innovation
  • Garantir l'Excellence : Tu mettras en place le suivi des indicateurs de santé client, présenteras des rapports clairs et assurera la conformité à nos engagements
  • Opérer à l'International : Tu géreras des relations avec des entités de groupe, demandant une aisance et un haut niveau de communication en anglais

Exigences:

  • Un niveau Master ou une expérience significative qui équivaut à un Master
  • Dix années minimum d'expérience dans des fonctions de gestion de compte senior ou de Senior Delivery Manager, idéalement en environnement de services IT complexes
  • Une maîtrise de l'anglais, avec un très bon niveau requis pour les interactions business et techniques à l'international (Français-Anglais)
  • Une connaissance large de l'IT et des services pour pouvoir dialoguer avec des interlocuteurs de haut niveau
  • Des compétences en résolution de problèmes et une capacité à travailler de manière autonome, pragmatique, et orientée résultats
  • Un sens aigu de l'organisation et une capacité naturelle à tisser des relations de confiance durables

Souhaitable:

Le Néerlandais est un plus

Ce que nous offrons:
  • Une politique de confiance favorisant l'autonomie et la prise d'initiative
  • Un équilibre vie privée-vie professionnelle grâce au télétravail et à des horaires flexibles
  • Un package salarial avec de nombreux avantages extra-légaux dès votre arrivée : voiture de société, chèques-repas, assurances, etc.
  • Un suivi personnalisé pendant votre mission
  • L'opportunité de rejoindre une entreprise en pleine croissance
  • La possibilité de développer en permanence vos compétences grâce à un catalogue de formations et l'accès à LinkedIn Learning
  • Des missions variées et challengeantes
  • Faire partie d'une entreprise solidaire et dynamique
  • Des activités pour se réunir et partager des moments fun tous ensemble : afterworks, teambuildings, conférences sont au rendez-vous

Informations supplémentaires:

Offre publiée:
20 janvier 2026

Type de travail:
Travail hybride
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