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Balzac Paris Logo Balzac Paris · Informatique - Administration

Customer Quality Engineer

Italy, Isola Vicentina · Offre publiée 30 mai 2026
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Description du poste

The Customer Quality Engineer will be responsible for ensuring customer quality and to support the development and continuous improvement of products, ensuring that quality issues are managed in a structured manner and that corrective, preventive, and improvement actions are effective and sustainable over time. The role contributes to customer satisfaction, the reduction of non-conformities, and the improvement of industrial performance, acting as a quality reference in projects and cross-functional site activities.

Responsabilités

  • Manage customer complaints using structured methodologies (8D, RCA), ensuring timeliness, effectiveness of corrective actions, and prevention of recurrence
  • Analyze defects, non-conformities, and customer quality indicators (0h, field issues)
  • Interface with customers, after-sales service, Sales, Operations, and R&D on quality-related topics
  • Support customer visits, audits, and quality inspections
  • Support the Project Leader in the correct application of the product development process and participate in project reviews
  • Contribute to product and process risk analysis (FMEA, control plans) and support problem-solving activities throughout the different project phases
  • Promote the integration of customer requirements and quality standards from the early stages of the project
  • Support the continuous improvement process in accordance with company procedures
  • Contribute to the development and improvement of quality tools and processes
  • Promote a quality culture within the organization

Exigences

  • Degree in Engineering (preferably Industrial, Electrical, or related fields) or technical education in Electronics or related disciplines
  • At least 5 years of experience in Customer Quality, Project Quality, or Quality Engineer roles within a structured industrial environment
  • Problem-solving methodologies (8D, 5 Why, Ishikawa, FMEA)
  • Knowledge of Quality Management Systems (ISO 9001)
  • Continuous improvement tools and familiarity with product development processes
  • Ability to analyze data and quality KPIs
  • Strong customer orientation
  • Ability to work in cross-functional and project teams
  • Structured, proactive, and improvement-oriented approach
  • Good communication and negotiation skills with internal and external stakeholders
  • Fluent Italian
  • Good command of English (written and spoken) is essential
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