Customer Manager Emplois | EMAsphere (Louvain-la-Neuve)

Responsable de la réussite client / Customer Success Account Manager

Nous recherchons un(e) Responsable de la réussite client / Customer Success Acco...

Emplacement

Canada , Montreal

Salaire:

96000.00 - 177600.00 CAD / Année

Microsoft Corporation

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience

Responsabilités

Développer et accompagner des stratégies d’engagement pour les clients, les partenaires et les parties prenantes internes
Établir et renforcer des relations avec les parties prenantes clés (internes et externes) afin d’assurer une livraison réussie des solutions
Élargir les relations au‑delà des contrats existants en alignant les stratégies Microsoft sur les priorités des clients
Viser à atteindre le statut de conseiller de confiance (« Trusted Advisor ») auprès des cadres dirigeants des clients
Aligner les solutions Microsoft avec les besoins des clients, en vous appuyant sur votre expertise d’Azure, Modern Work, Dynamics et sur votre connaissance des secteurs d’activité
Identifier et traiter des scénarios clients complexes en collaboration avec des spécialistes techniques
Renforcer la position de Microsoft sur le marché des technologies cloud auprès de vos clients
Démontrer l’alignement entre les objectifs des clients et le portefeuille de solutions Microsoft
Promouvoir les stratégies de réussite client, tant au niveau organisationnel que chez les clients
Piloter la planification, la priorisation et la gestion des programmes afin d’atteindre les résultats attendus par les clients

Temps plein

Assistant Planification

Assistant(e) Planification. Attached to our agency in Rungis and within a close-...

Emplacement

France , Rungis

Salaire:

2200.00 - 2400.00 EUR / Mois

SCUTUM

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Perfectly comfortable on the phone
Sense of service and rigor
Ability to take into account customer requests, prioritize them, and process them in the best possible time
In permanent contact with technicians, seeks to optimize travel times
Mastery of office tools
Likes customer relations
Knows how to manage emergencies

Responsabilités

Administrative and customer management: Receive SAV orders from the Digital Service
Answer various customer questions within your field of competence or forward the information to authorized persons
Record intervention orders
Organization and planning: Enter all planning and various administrative elements specific to clients into our ERP
Plan the activity of technicians for both preventive and curative SAV
Follow-up and Reporting: Process repairs until their successful completion
Ensure planning and execution comply with customer deadlines and internal rules
Monitor an unclosed intervention (quote, material order, postponed appointment, synchronization, ...)
Produce regular reporting to the customer service manager regarding the activity entrusted to them

Ce que nous offrons

CSE
Restaurant tickets
Family mutual insurance

Temps plein

Assistant administratif et logistique bilingue anglais

Au sein de la filiale française votre role sera d'assurer la gestion administrat...

Emplacement

France , Neuville en Ferrain

Salaire:

24000.00 - 26000.00 EUR / Année

Randstad

Date d'expiration

31 mai 2026

Exigences

Bac+2 degree
At least 5 years of experience in a similar position
Proficiency with invoicing
Mastery of IT tools (Excel, Outlook)
English level B2 essential
Valid CACES (certificate of aptitude for safe equipment operation)

Responsabilités

Administrative management
Logistics coordination
Customer follow-up related to warehouse operations
Creation and monitoring of purchase orders
Drafting quotes
Issuing advance invoices and customer invoices
Payment reminders and monitoring of unpaid invoices
Telephone switchboard management
Processing and monitoring incoming emails
Management of reception schedules (containers, after-sales service (SAV), parcel returns and collections)

Temps plein

Customer Success Manager

As a Customer Success Manager, your main mission is to develop trustworthy relat...

Emplacement

France , Paris

Salaire:

45000.00 - 58000.00 EUR / Année

Beamy

Date d'expiration

Jusqu'à nouvel ordre

Exigences

3 to 7 years of experience in customer success or account management, preferably in a SaaS business
Customer-centric and comfortable identifying business opportunities
Strong analytical mindset and can assess a client’s situation based on available data
Organized, meticulous, and responsive
Strong written and verbal communication skills
Speak and write both French and English fluently

Responsabilités

Act as the real partner for your clients to help them achieve their Employer Branding & Recruitment objectives once they have completed their onboarding
Develop trustworthy relationships with your clients by monitoring user’s product adoption to ensure they are getting maximum value from it
Partner with clients on all employer branding and hiring topics thanks to your strong expertise
Identify needs and proposing solutions that will bring more value to customers - some of which may lead to upsell opportunities
Facilitate the implementation of the proposals and following up to measure impact
Anticipate and prevent potential sources of dissatisfaction by building impactful success plans tailored to client’s needs in order to mitigate churn rates
Advocate for client needs and collecting, prioritizing & sharing client feedback internally in order to contribute to product, offer (pricing and packaging) and process improvements

Ce que nous offrons

Semaine de 4 jours
Plan de développement professionnel
Congés pour enfant malade
Solution de prévention santé mentale
Employee Resource Groups (ERG)

Temps plein

Gestionnaire administratif (comptable clients / fournisseurs)

Rattaché au Service Finance, vous êtes en charge des missions ci-dessous.

Emplacement

France , Le Blanc Mesnil

Salaire:

29000.00 - 30000.00 EUR / Année

Randstad

Date d'expiration

30 avril 2026

Exigences

Bac+2 diploma
At least 6 months of experience
Customer service orientation
Time and priority management
Mastery of management tools (SAP accounting knowledge appreciated
Good knowledge of Excel)
Good communication skills (oral and written)
Team spirit
English language appreciated

Responsabilités

Customer relations: Customer recovery
Supplier relations: Reference for production purchase prices (about twenty suppliers)
Customer recovery
Management of customer files and prevention
Define their level of solvency, alert on credit risk (long-term unpaid, doubtful debt, dispute, litigation, etc.) to adapt negotiation and consider relevant recovery actions
Carry out preventive reminders before the payment deadline and after the deadline has passed
Management of amicable debt collection
Inform the customer and propose solutions oriented towards payment
Negotiate amicable recovery: deferred or staggered payment with schedule
Ensure to preserve the customer relationship and the company's image

Temps plein

Coordinateur Transport et Douane

Coordinateur Transport et Douane position within the Supply Chain department, re...

Emplacement

France , Lyon

Salaire:

36000.00 - 42000.00 EUR / Année

JST Transformateurs

Date d'expiration

Jusqu'à nouvel ordre

Exigences

BAC +5 Master or business school with specialization in international trade and/or Transport/Logistics
Minimum 5 years experience in transport and customs organization functions in an industrial environment or with a freight forwarder/logistics provider
Solid knowledge of customs procedures and international transport regulations
Proficiency in IT tools: Pack Office (Word, Excel, Outlook) and experience with an ERP
Mastery of ADV activities and Incoterms (2020)
English level B2 required for international communication
Autonomous, proactive, sense of responsibility
Rigorous
Collaborative work style and project approach

Responsabilités

Coordination Transport (40%): Organize and plan national and international transport operations
Select and negotiate with carriers for best rates and service
Monitor and ensure compliance with delivery deadlines
Create and process orders and packaging in ERP
Ensure administrative management and archiving of files
Customs and Regulatory Management (20%): Prepare, control and send customs declarations
Coordinate customs or regulatory issues
Reduce risks of non-compliance, penalties or goods blockage
Internal and External Coordination (20%): Work closely with production, planning, warehouse, purchasing, sales and quality teams
Coordinate regular flows from and to subsidiaries in India and Portugal

Ce que nous offrons

Fixed salary over 13 months + variable bonus (10%)
+/-9 RTT on average per year
Base 218 days
Telework: 6 days / month after 6 months seniority
Rotation organization for summer permanence
PEE after 3 months seniority
Activities and services offered by CSE after 6 months seniority
Site with parking and public transport access (Tram, Bus)
Equipped dining area with fridge, microwave available and connected fridges (meals delivered by provider – employer contribution €3.50)

Temps plein

Assistant adv

Vos Responsabilités Principales : Assurer la gestion administrative complète des...

Emplacement

France , Aimargues

Salaire:

24646.00 EUR / Année

Randstad

Date d'expiration

31 mai 2026

Exigences

Bac+2 education
Minimum 1 year of experience
Strong customer orientation
Effective communication skills
Ability to manage interpersonal relationships
Autonomy
Rigor
Strong organizational skills
Proficiency in Excel and office tools
Appetite for digital

Responsabilités

Ensure complete administrative management of orders: from creation and maintenance of customer accounts to daily recording, control, and tracking of orders
Manage quote requests, disputes, product returns, and credits
Contribute to the optimization of customer orders and promotional actions: follow-up of tele-sales schedules, customer follow-up, integration and optimization of promotional orders
Guarantee permanent coordination between customers and internal contacts (sales, warehouse, finance)
Actively participate in the implementation of commercial action plans in your sector
Support customers in the digital era (use of tools, proposal for digitalization of flows) and manage centralized customer orders

Ce que nous offrons

Meal vouchers
Transport allowance
Vacation bonus

Temps plein

Leader régional en livraison - Canada/ Area Delivery Leader - Canada

Microsoft Industry Solutions aide à garantir que les clients Microsoft partout d...

Emplacement

Canada , Greater Toronto

Salaire:

181000.00 - 303000.00 CAD / Année

Microsoft Corporation

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Master's Degree AND 7+ years technology-related, business, professional services, consulting, and sales experience OR Bachelor's Degree or Technical University Degree AND 9+ years technology-related, business, professional services, consulting, and sales experience OR equivalent experience
8+ years people management experience, including leading managers of managers in a matrixed environment
8+ years sales management experience, including large scale, complex customer engagements
8+ years project management and delivery oversight experience for complex, enterprise customers with Chief Officer (CXO)-level visibility and material impact on the company
8+ years experience in one or more industries related to relevant customer/account
Experience operating a $60 – 100M/year business and developing high performing teams
Knowledge of English is required for this role
Proficiency in verbal and written communication in French is required for candidates residing in Quebec, otherwise it is considered an asset

Responsabilités

Leading an AI First consulting organization ensuring sustained high-quality delivery and profitably, with a focus on customer engagement and time to value
Being part of Microsoft’s first AI consulting transformation – bringing faster results and value to our clients through our AI tooling
Partnering with other areas of Microsoft to drive the impact for our clients from Microsoft products
Responsible for business strategy and financial results whilst being aligned to customer and operating unit objectives
Focus on the organizations’ priorities on Delivery Management including customer satisfaction, capacity management/workforce planning, deal proposals, quality pursuits, quality delivery, and executive stakeholder management
Leverage AI within business operations and IT delivery for efficiency and speed to value
Develops, orchestrates, and executes comprehensive Consulting market plan for a mid-size geography
Establishes and drives orchestration across Enterprise Operating Unit (EOU) on strategic and top-tier accounts to ensure alignment on account strategy
Grows relationship management across a broad portfolio of top customers
Drives sales strategy in support of the broader Microsoft strategy and revenue generation

Temps plein

Customer Manager

EMAsphere

Emplacement:
Belgium , Louvain-la-Neuve

Catégorie:
Informatique - Développement de logiciels

Type de contrat:
Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Souhaitable:

Informations supplémentaires:

Offre publiée:
21 février 2026

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