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Customer Intelligence Manager

marvilla-parks.com Logo

Marvilla parks

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Emplacement:
France , Montpellier

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Catégorie:
-

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Type de contrat:
Non fourni

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Salaire:

40000.00 EUR / Année
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Description du poste:

ECG c'est le n°1 de l'emploi en Hôtellerie de plein air. Pourquoi nous rejoindre ? 5000 opportunités d'emploi par an, des marques reconnues (Homair-Eurocamp, Alannia, Roan, ECGS,...), + de 400 destinations dans les plus beaux campings-villages 4 et 5 étoiles d'Europe, 3 millions de clients accueillis chaque année. ECG, c'est une expérience professionnelle unique, évoluer dans un environnement multiculturel, à la mer, au bord d'un lac, à la montagne,... Il y a forcément un moyen de se retrouver ! Ton meilleur job, leurs meilleures vacances ! Au sein de l'équipe Marketing Stratégique et Expérience Client, tu seras la boussole de notre stratégie. Ton rôle ? Transformer une galaxie de données clients diverses en évidences stratégiques. Tu n'es pas là pour "coder" des algorithmes toute la journée, mais pour faire parler la donnée (quelle qu'elle soit) afin d'éclairer nos décisions et de placer le client au centre de tout ce que nous entreprenons.

Responsabilités:

  • Exploitation du RCU pour analyser les comportements (achats, parcours, démographie) et identifier des segments à fort potentiel
  • Pilotage des indicateurs de satisfaction (NPS, CSAT) et transformation des verbatims en plans d'actions concrets
  • Réalisation de benchmarks et d'analyses de marché pour anticiper les tendances
  • Décorticage des stratégies des concurrents
  • Définition des besoins pour créer des dashboards pertinents avec l'équipe Data
  • Data Storytelling clair pour permettre d'agir

Exigences:

  • Au moins 5 ans d'expérience
  • Master, Bac+5
  • Bac+4/5 écoles de commerce, d'ingénieur et universités, avec des spécialisations pertinentes
  • Maitrise de l'anglais oral et écrit
  • 3 ans d'expérience minimum
Ce que nous offrons:
  • Entreprise en pleine croissance avec des projets ambitieux
  • Environnement de travail stimulant où l'initiative est valorisée
  • Opportunité de travailler sur des sujets stratégiques avec un réel impact
  • Équipe dynamique, collaborative et sympathique
  • Poste basé au soleil à Montpellier ou Aix-en-Provence
  • Jusqu'à 2 jours de télétravail par semaine

Informations supplémentaires:

Offre publiée:
03 mai 2026

Type d'emploi:
Temps plein
Type de travail:
Travail hybride
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