Customer Experience Intern

• Qualify leads / potential members through calls, providing information about Cohabs spaces, and answering any inquiries
• Maintain accurate records of members’ interactions, sales activities, and feedback in our CRM
• Assist in preparing reports on sales metrics, occupancy rates, and members’ satisfaction
• Monitor social media channels to recruit potential new members
• Help onboard new members, ensuring they have all the information needed for a smooth move-in process
• Serve as a point of contact for members, addressing any questions or concerns they may have during their stay
• Organize community events and activities that promote members’ engagement and satisfaction
• Gather feedback from members to continuously improve their experience at Cohabs
• Coordinate with the maintenance and operations teams to ensure that any issues within our properties are promptly addressed
• Support the CX team with general office duties as needed

• Currently pursuing or recently completed a degree in Business, Marketing, Hospitality, Real Estate, or a related field
• Strong communication and interpersonal skills, with the ability to build rapport with a diverse group of people
• Good level of English mandatory
• Highly organized, with excellent attention to detail and the ability to manage multiple tasks simultaneously
• A proactive and positive attitude, with a willingness to learn and take on new challenges
• Familiarity with social media platforms and basic marketing concepts
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Previous experience in sales, customer service, or hospitality is a plus, but not required

• Team building
• Afterworks, Déjeuners d'équipe, etc.
• RTT / Jour de repos
• Mutuelle santé prise en charge à 100%
• Horaires de travail flexibles
• Animaux acceptés