Customer Care Emplois

Customer Care

Livi Healthcare

Emplacement:
France, Paris

Catégorie:
Service Client

Type de contrat:
Non fourni

Salaire:

Non fourni

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Description du poste:

Livi makes healthcare more accessible by allowing patients to consult a doctor via their mobile in minutes, wherever they are and whenever they want. Livi's goal is to provide equitable and quality access to care for as many people as possible. By combining medical expertise and innovation, Livi offers patients quality care. Within the Community Experience (customer support) team at Livi, your mission will be to ensure the smooth daily operations to guarantee the best possible experience for our patients and doctors.

Responsabilités:

Handle requests from patients and doctors across various communication channels (tickets, chats, calls, etc.)
Ensure the achievement of quarterly operational objectives focused on service quality for patients and doctors
Lead short-medium term projects to improve the team's daily work and user journey
Work hand in hand with other teams to continuously improve existing processes and new tools
Use problem-solving methodologies to effectively escalate encountered problems to improve the overall experience

Exigences:

Patient, empathetic, and rigorous
Available on weekends and for shifts from 7am to midnight (with an established schedule in advance) that can vary from week to week
Comfortable with the digital environment and all it entails
Perfect command of French, both written and spoken
Sufficient level of English to communicate fluently, structure ideas, and communicate with the rest of the teams
Proactive and committed to anticipating problems before they arise
Autonomous but values teamwork and collaborates when necessary
A problem-solver at heart, enjoys thinking about intelligent solutions to recurring problems, and is an advocate of 'best support is no support'
Ambitious, 'correct' is not enough, prefers excellence

Ce que nous offrons:

36.5 hours per week from Monday to Sunday, 7am to midnight, with RTT
Opportunity to work with an international team (France, Sweden, UK)
Opportunity to work in a high-impact sector in a pleasant environment with conditions favorable to professional development
Chance to train in project management methodologies, be versatile and autonomous in daily work, but always well-supported when needed
Flexibility for remote work and offices in Paris
Mutual insurance and provident fund, meal vouchers €10/day, transport pass 50% covered, remote work equipment provided

Informations supplémentaires:

Offre publiée:
10 décembre 2025

Type d'emploi:

Temps plein

Type de travail:

Travail hybride

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