Customer Care Representative Emplois

Customer Care Representative

Matera

Emplacement:
France , Paris

Catégorie:
Service Client

Type de contrat:
Non fourni

Salaire:

30000.00 - 34000.00 EUR / Année

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Description du poste:

Within the 'Customer Care Representative' team (our customer service specialized in our property management branch), your role will be to train our clients on using the platform and answer their varied questions (on legal, accounting, works, platform usage...). This team has a direct impact on client satisfaction and retention.

Responsabilités:

Train clients on platform use and answer varied questions (legal, accounting, works, platform usage...)
Provide training and follow-up for clients
Work with product teams and Matera experts to relay recurring client feedback
Collaborate closely with legal and works experts on complex topics
Work on side projects with other teams (training, content creation...)
Engage in the collective mission to develop the Matera community

Exigences:

Experience > 1 year
Interest in real estate topics
Strong customer relationship skills, comfortable with both written and oral communication
Pedagogical and able to reassure clients
Genuine affinity for the Product side
Organized and rigorous

Ce que nous offrons:

2-week onboarding
Career path with weekly manager support, 2 performance reviews per year, internal mobility policy
Transparent compensation and BSPCE policy
100% covered provident insurance
Parental support policy: gentle return at 80% for 4 weeks (paid 100%), plus 5 extra days off per year for sick child
Responsible Commute Time (TTR): 1 extra paid day off per year
Menstrual leave: 1 extra paid day off per month
Sport: yoga and strength training classes at office + Gymlib access
Cultural deals via Leeto platform
Paid leave and RTT
Health insurance & Swile Card - 50% covered
Transport costs 50% covered
Computer and equipment provided

Informations supplémentaires:

Offre publiée:
17 février 2026

Type d'emploi:

Temps plein

Type de travail:

Travail hybride

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