Conseiller contentieux

• Manage calls (incoming and outgoing) as well as email follow-up professionally
• Negotiate with clients to ensure regularization of their balance while proposing quality and adapted solutions
• Analyze the files in your portfolio to direct them to the most adequate process
• Ensure rigorous follow-up of files, whether managed internally, outsourced, or lost
• Provide clear and precise answers to customer inquiries to maintain a relationship of trust

• Perfectly bilingual (French/Dutch), both spoken and written
• Excellent spelling in both languages
• Comfortable on the phone and masters active listening
• Solution-oriented: able to combine relational excellence and assertiveness
• Organized, capable of adapting and committed to achieving objectives while respecting procedures
• Possessing a Febelfin certification or a first experience in recovery is a serious asset

Possessing a Febelfin certification or a first experience in recovery is a serious asset