Conseiller Assurance À Distance Prévoyance

• Guarantee the handling of incoming and outgoing flows (telephones, emails, etc.) from customers and partners in compliance with established rules and procedures
• Analyze and qualify the customer's request and ensure rigorous processing of first-level operations in compliance with current procedures
• Ensure communication on files with the teams responsible for contract management
• Provide a reliable and complete response with pedagogy to customers and partners on the subscribed insurance products, and inform them about the processes, deadlines, and progress of their file

• Baccalaureate with a minimum of 3 years of experience in customer relations (including 2 years mandatory on inbound calls)
• Bac+2/3 with a minimum of 2 years of experience in customer relations (including 1 year on inbound calls, ideally in a CRC)
• Proficiency in telephone interview techniques
• Proficiency in writing rules
• Proficiency in professional computer tools
• Knowledge of insurance contracts (Savings/Provision) is a plus
• Active listening
• Customer orientation
• Team spirit
• Adaptability
• Organizational skills

Knowledge of insurance contracts (Savings/Provision)