Concierge résidences

• Handle all interactions with residents with the highest level of hospitality and professionalism, accommodating special requests when possible
• resolve resident complaints
• assist residents with information regarding residence/hotel services, hours of operation, key residence or hotel personnel, internal events, directions, etc
• Respond to all resident inquiries accurately and promptly, providing recommendations based on local knowledge and residence practices
• Accurately and promptly handle incoming and outgoing packages, faxes, messages, and emails
• store and retrieve residents’ packages, groceries, luggage, dry cleaning, and flowers
• Manage and grant access to buildings and units for all vendors/contractors/service providers/guests upon authorization
• participate in scheduling vendors/contractors, verify identities, and provide appropriate access to owners’ vendors/contractors/service providers
• Monitor access to entry doors and elevators
• Ensure safety and prevent unauthorized access during the night
• conduct 1–2 rounds of the residential public areas during the shift
• Verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date
• Be knowledgeable about local activities (theatre, sports, concerts, shows, special exhibits, tours) and build strong relationships with providers to offer information, tickets, and reservations to residents
• Update owner profiles by entering any relevant information
• Use various software systems to accurately log resident requests (e.g., technical or housekeeping requests), and ensure correct billing
• Monitor the fire alarm panel and respond to emergency situations, such as providing emergency personnel (firefighters, paramedics, etc.) access to the premises
• Coordinate elevator reservations for move-ins and move-outs after the initial occupancy period
• Work harmoniously and professionally with colleagues and supervisors
• Assist Residential Services Attendants with their duties and responsibilities in their absence or during peak periods
• Work closely with hotel staff, including the night team, to ensure smooth handling of resident deliveries, reservations, special requests, and to maintain overall building security
• Perform any other related tasks or projects as requested by the Director of Residences or hotel management

• Good communication skills in French
• An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience
• Post-secondary education is preferred
• One (1) to three (3) years of concierge experience in a luxury environment
• Previous Four Seasons concierge experience is preferred
• Excellent communication skills
• Available to work any shift, including morning, afternoon, evening and overnight
• Ability to use variety of software

Previous Four Seasons concierge experience is preferred

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
• Discounts at MARCUS Restaurant and the Guerlain Spa
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
• Complimentary meals per shift at Café 1440
• Employer-contributed retirement plan
• Paid vacation plus two additional floating holidays per year
• Strong training and development programs
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)