Complaint Officer Emplois | Randstad (Bruxelles)

Gestionnaire Opérations Garanties France & Internationale - Trade Finance

You will join the OPC Directorate (Operations, Premises & Country COOs) within w...

Emplacement

France , Saint-Quentin-en-Yvelines

Salaire:

Non fourni

Crédit Agricole

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Bac + 4 / M1 minimum education level
University, Business School or Engineering School education
Specialization in International Trade preferred
Specialization in Business Law, Banking Law
Specialization in Banking - Finance
3 - 5 years minimum experience
Knowledge of legal rules related to documentary operations, international trade, attached securities
Very good ability to analyze, dialogue with French and foreign clients and correspondents, write in a synthetic and precise manner
Great rigor and method, keen sense of customer service and bank risks
Good perspective and good critical analysis of documentation and risk in general

Responsabilités

Verify the authenticity and validity of the client's request: terms of the client's letter of instructions regarding the text to be issued, validity of signatures
Ensure transaction compliance: apply controls related to compliance and the fight against money laundering and terrorist financing, ensure necessary approvals are obtained before setting up the guarantee
Develop and draft guarantee texts (market guarantees, financial guarantees, bank counter-guarantees) in favor of foreign beneficiaries
Draft amendments occurring during the life of the guarantee
Ensure administrative and accounting registration and monitoring of operations: entering transactions into IT tools and data control, regularize suspense accounts in your client portfolio
Contribute to the reliability of the stock, monitoring of deadlines and cancellation of our commitment in view of local practices
Ensure monitoring of client billing: reconciliation of invoices for monitoring unpaid items, client reminders, monitoring of complaints
Be the technical support and advisor to the middle office of branches, French clients and the dedicated commercial officer

Temps plein

Assistant Restaurant Manager

Join a hotel that is a member of the Accor network, whose group brings together ...

Emplacement

Indonesia , Ubud

Salaire:

Non fourni

Fairmont Le Manoir Richelieu

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Diploma or degree in Hospitality Management or related field
Minimum 2 years of experience in a similar supervisory or managerial role
Excellent English communication (oral & written)
other language proficiency is an advantage
Proficiency in MS Excel, Word, and PowerPoint
Knowledge of POS systems and basic finance reporting

Responsabilités

Responsible for managing and overseeing the daily operations of the restaurant/outlet, ensuring guest satisfaction, maximizing profitability, and maintaining high service standards
Assists the Food & Beverage Manager in operational and administrative duties, including coordination with other departments
Oversee all outlet operations, ensuring smooth, efficient, and profitable daily performance
Monitor and control operational costs, ensuring efficient use of resources and minimizing waste
Coordinate with the kitchen, bar, and stewarding team to ensure seamless service and consistency in food and beverage quality
Handle guest feedback and complaints tactfully, taking corrective action and ensuring guest satisfaction

Temps plein

Agent centre de relation clients et d'information voyageurs

Agent centre de relation clients et d'information voyageurs F/H 1. Under the sup...

Emplacement

France , La Plaine Saint Denis

Salaire:

1987.15 EUR / Mois

Keolis Bordeaux

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Experience of 2 years in passenger transport or communication
Ideally a level 5 diploma (Bac +2)
Ease in interpersonal relations and experience (or training) in customer relations
Excellent writing skills
Flexible and reactive in disrupted situations
Ability to manage stress
Mastery of IT, especially the Office suite (Word, Excel, Outlook)

Responsabilités

Respond to customer phone calls
Respond to customer emails and letters
Guarantee customer information
Ensure complaint processing within deadlines
Report information and propose service improvements
Manage customer follow-up
Participate in the establishment of monitoring dashboards
Occasionally participate in marketing and commercial missions
Manage the collection and dissemination of passenger information on social networks, websites and on-board equipment

Ce que nous offrons

Complete training upon arrival
Meal voucher of €7.40 per day worked
Advantageous company mutual insurance

Temps plein

Nouveau

Ingénieur Projets Techniques Après-Vente

Rattaché(e) à la Direction Group Business Service, au sein du Service Technique,...

Emplacement

France , Villers-Cotterêts

Salaire:

Non fourni

Mittweida University of Applied Sciences

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Bac+4/Bac+5 en école d'ingénieur automobile / Génie mécanique ou équivalent (ex : ESTACA, UTC, UTT, UTBM, ISAT, INSA, ENSAM...)
Maîtrise du Pack Office et de l'anglais professionnel
Autonomie, persévérance, rigueur et investissement dans des missions responsabilisantes

Responsabilités

Assister le Chef de Service dans la gestion des projets en lien avec les activités du Service
Participer à la rédaction de reportings, puis étudier et analyser les données collectées
Mettre en oeuvre et optimiser la communication du Service tant en interne que vers les partenaires
Proposer des axes d'amélioration et d'automatisation en optimisant / mettant en place de nouveaux processus et reporting utilisant des outils comme Power BI, l'Intelligence Artificielle, Power Automate, etc.
Analyser les remontées terrain
Mener des projets permettant d'optimiser la recherche de PCC (Priority Customer Complaint)
Optimiser le traitement logistique du retour des pièces d'analyse pour les maisons mères

Ce que nous offrons

Possibilité de télétravail jusqu'à 2 jours/semaine
Accès au restaurant d'entreprise
Subvention sports/loisirs
Voyages
Chèques vacances
Billletterie à prix réduits
Jeux concours
Séances de sport hebdomadaires organisées sur site (boxe, cardio fit, yoga, pilâtes)
Remboursement à 50% des frais de transport en commun (80% pour le pass Navigo)
Gratification de 1 200 € à 1 400 € bruts mensuels selon le niveau d'études

Temps plein

Exploitant transport de voyageurs

Keolis Touraine, a subsidiary of the Keolis group with 250 employees, a major pl...

Emplacement

France , Saint Cyr sur Loire

Salaire:

2350.00 EUR / Mois

Keolis Bordeaux

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Bac +2 / Bac +3 formation
First successful experience in managerial functions ideally in the transport sector
Recognized for customer relationship skills
Ability to unite teams
Sense of responsibility and ability to organize, prioritize tasks
Ability to analyze and propose actions
B driving license mandatory for on-call duty
Possession of D license and FIMO Voyageurs would be a plus

Responsabilités

Supervise a team of drivers: daily relationship and support of teams, individual and professional interviews, monitoring, refocusing and corrective actions
Control driver service starts
Participate in the integration of new hires
Present contractual objectives, regulatory obligations, safety rules
Animate the network and guarantee customer relations: first point of contact for Organizing Authorities, report requested information, improvements and anomalies, participate in discussions on deviations, route changes
Manage network data (stops, schedules...)
Report network modifications to the Studies and Methods Office
Validate route changes and inform drivers
Monitor and analyze driver activity: analyze driver accident rates and propose action plans
Perform and supervise driver performance checks

Ce que nous offrons

13 RTT
On-call allowance
13th month bonus subject to seniority

Temps plein

Réceptionniste

The receptionist is in constant contact with customers and staff and reflects th...

Emplacement

Switzerland , Geneva

Salaire:

Non fourni

Four Seasons

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Swiss Nationality, Swiss residency authorization or EU citizen will be considered only
Perfect knowledge of the establishment and its different services
Great availability and flexibility regarding work schedules
Mastery of IT tools such as Opera (PMS) and Office package
Mastery of English and French languages
A third language is preferred
Must cover night shifts during night audit rest/vacations

Responsabilités

Respond to all customer requests accurately and quickly
Coordinate arrivals, departures and billing requirements
Block rooms for arrivals and ensure any discrepancies are resolved
In charge of the daily reception checklist
Resolve customer complaints from all sectors of the hotel
Assist customers in all requests regarding hotel services, opening hours, key hotel staff, internal events, directions, etc.
Ensure that all financial and credit procedures are followed
Review all payments, discounts, petty cash disbursements and direct billings
Check in and check out guests efficiently and in a friendly manner
Ensure the client is assigned the requested room type and the correct rate is charged

Temps plein

Technicien sav sedentaire

Rattaché(e) au Directeur de site, votre objectif principal est d'assurer le supp...

Emplacement

France , Tain l'Hermitage

Salaire:

40000.00 - 50000.00 EUR / Année

Randstad

Date d'expiration

30 juin 2026

Exigences

Bac Pro to Bac+2 in maintenance, mechanics, or electronics
5 to 10 years of professional experience in industrial maintenance and/or after-sales service
Solid skills in fault research and analysis, gas circuits, mechanics, electronics, electricity, reading plans and technical documentation
Ability to work internationally (regularly in English)
Proficiency with office tools
Ability to work in a demanding environment (high-end products)
Experience in managing customer after-sales service with great autonomy

Responsabilités

Ensure technical support and follow-up for custom professional cooking equipment for the dealer network and end-users in France and internationally
Manage hotline, analyze technical problems to provide solutions, handle administrative follow-up and complaints, validate warranties, quote spare parts, and schedule interventions (sedentary activity, ~80%)
Perform or supervise technical interventions (preventive, curative, modificative), write diagnostic reports, supervise assembly and commissioning, and conduct technical training at client sites (itinerant activity, ~20%)
Work in compliance with ISO 9001 and 14001 standards, prioritizing safety

Ce que nous offrons

Complete integration process
Opportunity to acquire multiple skills associated with the company's industrial history
Potential for increasing responsibilities within the group

Temps plein

Stage – Assistant Consultant Logistique Service Client

Within the MA (Mobility Aftermarket) division, we are looking for a motivated an...

Emplacement

France , La Ferté Bernard

Salaire:

Non fourni

Robert Bosch Sp. z o.o.

Date d'expiration

Jusqu'à nouvel ordre

Exigences

Currently in training of type Bac+3 to Bac+5 in sales techniques, international trade, supply chain, logistics
Must be looking for a 6-month internship
Enthusiastic person who enjoys collaborating within a team in a multicultural environment
Proactive work style, attention to detail, and analytical profile
Mastery of SAP, MS Office software, and Excel
Fluent English is IMPERATIVE for the position

Responsabilités

Maintain relationship with clients (calls, emails)
Daily management of a client portfolio: Manage client requests on the O2C/O2S process from order integration via EDI, special orders, deliveries, emergency management, and initiate continuous process improvement
Manage and monitor client orders, service rates, and any delays with implementation of action plans
Handle client complaints, initiate process improvement (automation/price...)
Follow up on billing disputes and issue credit/debit notes if necessary

Temps plein

Complaint Officer

Randstad

Emplacement:
Belgium , Bruxelles

Catégorie:
Service Client

Type de contrat:
Non fourni

Salaire:

Description du poste:

Responsabilités:

Exigences:

Informations supplémentaires:

Offre publiée:
08 mars 2026

Expiration:
27 mai 2026

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