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Complaint Officer

https://www.randstad.com Logo

Randstad

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Emplacement:
Belgium , Bruxelles

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Catégorie:
Service Client

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Type de contrat:
Non fourni

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Salaire:

Non fourni
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Description du poste:

Vous êtes la voix qui transforme une frustration en solution et un défi en opportunité. Notre client, un acteur majeur et leader sur son marché, recherche un talent capable de placer l'humain au centre de chaque interaction. Ici, votre rôle dépasse la simple gestion de dossiers : vous êtes l’ambassadeur de la satisfaction client et le moteur de l'amélioration continue au sein d'une culture d'entreprise ouverte et stimulante. En rejoignant cette équipe, vous aurez un impact direct sur la stratégie de service et participerez activement à l'évolution d'une organisation tournée vers l'avenir.

Responsabilités:

  • Point de contact privilégié pour les préoccupations des clients (B2B & B2C)
  • Documenter chaque cas avec soin
  • Identifier les causes sous-jacentes des plaintes
  • Détecter les tendances émergentes pour anticiper les besoins
  • Collaborer avec les départements internes pour élaborer des solutions concrètes
  • Assurer une communication transparente avec les clients sur l'état d'avancement de leur dossier
  • Formuler des recommandations stratégiques pour optimiser les processus

Exigences:

  • Titulaire d'un diplôme de Bachelier au minimum
  • 3 à 5 ans d'expérience dans une fonction similaire
  • Excellente maîtrise du français et du néerlandais (oral et écrit)
  • Très bonne connaissance de l'anglais
  • Orienté solutions
  • Excellentes capacités de communication
  • Grande empathie naturelle
  • Précis
  • Persévérant
  • Capable de garder votre calme sous pression
  • Esprit d'équipe
Ce que nous offrons:
  • 14ème mois
  • Assurance groupe
  • Assurance hospitalisation complètes
  • Chèques-repas
  • Abonnement gratuit aux transports en commun
  • Possibilité de télétravail
  • Coaching régulier
  • Opportunités réelles de développement de carrière

Informations supplémentaires:

Offre publiée:
08 mars 2026

Expiration:
27 mai 2026

Type de travail:
Travail hybride
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