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Complaint Officer

Belgium, Bruxelles Contrat de travail · Offre publiée 31 mai 2026
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Description du poste

Vous êtes la voix qui transforme une frustration en solution et un défi en opportunité. Notre client, un acteur majeur et leader sur son marché, recherche un talent capable de placer l'humain au centre de chaque interaction. Ici, votre rôle dépasse la simple gestion de dossiers : vous êtes l’ambassadeur de la satisfaction client et le moteur de l'amélioration continue au sein d'une culture d'entreprise ouverte et stimulante. En rejoignant cette équipe, vous aurez un impact direct sur la stratégie de service et participerez activement à l'évolution d'une organisation tournée vers l'avenir.

Responsabilités

  • Vous accueillez les préoccupations des clients (B2B & B2C) avec professionnalisme et documentez chaque cas avec soin
  • Vous identifiez les causes sous-jacentes des plaintes et détectez les tendances émergentes pour anticiper les besoins
  • Vous collaborez avec les départements internes pour élaborer des solutions concrètes et satisfaisantes
  • Vous assurez une communication transparente avec les clients sur l'état d'avancement de leur dossier
  • Vous formulez des recommandations stratégiques pour optimiser les processus et renforcer la satisfaction globale

Exigences

  • Titulaire d'un diplôme de Bachelier au minimum
  • Vous justifiez de 3 à 5 ans d'expérience dans une fonction similaire
  • Excellente maîtrise du français et du néerlandais (oral et écrit), avec une très bonne connaissance de l'anglais
  • Vous êtes orienté solutions et les situations imprévues stimulent votre créativité
  • Excellentes capacités de communication et une grande empathie naturelle
  • Précis, persévérant et capable de garder votre calme sous pression
  • La collaboration fait partie de votre ADN professionnel

Ce que nous offrons

  • Assurance groupe et assurance hospitalisation complètes
  • Chèques-repas pour vos déjeuners
  • Abonnement gratuit aux transports en commun
  • Possibilité de télétravail
  • Un coaching régulier et des opportunités réelles de développement de carrière
  • 14ème mois
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