Collaborateur Service Clientèle Handyman

• Advise and assist customers and systematically welcome them with a friendly smile in the following areas: At reception: Greet customers, ensure they feel welcome and well-informed from the start and direct them to the right contact person if necessary
• In Småland: Ensure that children aged 3 to 10 are in good hands
• At the returns counter: Find quick, simple and customer-oriented solutions to all problems, based on our internal guidelines
• At the checkout: Prove every day that service can be both fast and friendly and say goodbye to people in a way that makes them want to come back: with a smile
• Advise and assist customers and document specific customer requests in our system
• Handyman: Perform urgent after-sales service tasks (delivery, assembly, expertise) at customers' homes, ensuring high-quality service.

• Strong orientation towards service, open and professional attitude, and a keen sense of what the customer wants
• Mastery of active listening, enjoys answering questions, and finds a solution to every problem
• Remains calm in the face of the unexpected and seeks solutions rather than excuses
• Comfortable enough in German (English is an advantage)
• Enjoys working with people and strives to offer the best possible shopping experience to our customers, but can also work autonomously
• Comfortable with computers and tools, not afraid to assemble/disassemble furniture
• Possession of a category B driving license for more than 1 year.

English language skills.

• 28 days of vacation (based on a 100% position)
• 8 weeks of paid parental leave for fathers
• 20 weeks of paid parental leave for mothers
• Very attractive social benefits
• 15% discount on your purchases - in every IKEA store in Switzerland
• Reimbursement of between 85% and 100% of the price of an annual public transport pass
• Free parking possibilities
• Unlimited access to the LinkedIn learning platform
• Affordable and balanced meals in our canteen (CHF 4.50 for meat-based dishes and CHF 3.50 for vegetarian dishes)
• Bonuses paid to all employees.