Chief Security Emplois | Fairmont Le Manoir Richelieu (Ho Chi Minh City)

Description du poste

Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures; supervising the security guard force.

Responsabilités

Maintains a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures
supervising the security guard force
Develop and implement security policies, protocols and procedures
Train and monitor security supervisor, officers and guards
Attend meetings with other managers to determine operational needs
Plan and coordinate security operations for specific events
Coordinate staff when responding to emergencies and alarms
Review reports on incidents and breaches
Investigate and resolve issues
Create reports for management on security status
Analyse data to form proposals for improvements (e.g implementation of new technology)
Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service
Performs special duties as required by the General Manager
Maintain a hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action
To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time
To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to
To be aware of the Fire and Emergency procedures, and your departments responsibility in an emergency
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel
Have a good relationship with all colleagues
Be understanding, supportive, encouraging and helpful to all
Reports directly to the Director of People and Culture
Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis
Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service
To perform other related duties and special projects as required by the Resident Manager, both within and outside the hotel

Exigences

Secondary / High school education
Certificates in Fire Safety Management (Commercial Building), National Skills Recognition System, CPR and First Aid Management
Minimum 3 years of relevant experience in a similar capacity
Good reading, writing and oral proficiency in English language
Strong leadership, interpersonal and training skills
Good communication skills
Honest with a high level of integrity
Ability to remain calm and react fast to situations
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Ce que nous offrons

Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through Accor’s learning programs
Opportunity to grow within your property and across Accor’s Luxury hotels
Ability to contribute to local community and make a difference through our Corporate Social Responsibility

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Chief Security

Description du poste

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