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Business Process Consultant

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Forterro

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Emplacement:
Morocco , Casablanca

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Catégorie:

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Type de contrat:
Contrat de travail

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Salaire:

Non fourni
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Description du poste:

Au sein de notre équipe, vous jouerez un rôle clé dans l’accompagnement de nos clients dans l’utilisation et l’optimisation de notre ERP. Véritable expert(e) fonctionnel(le), vous interviendrez à la fois en formation, en paramétrage et en support, afin d’assurer un déploiement efficace et une prise en main optimale de nos solutions. Vous serez également force de proposition pour améliorer les pratiques, contribuer à la création de supports techniques et maintenir un haut niveau de maîtrise sur les évolutions du produit.

Responsabilités:

  • Take charge of the entire customer journey on our ERP
  • Conduct training sessions for users
  • Evaluate participants and promote their skills development
  • Install and configure the ERP according to customer needs
  • Carry out on-site or remote interventions
  • Document all actions to ensure clear follow-up
  • Provide functional support during deployment and production launch
  • Write and update support materials: guides, technical documents, training materials
  • Occasionally contribute to internal work or training

Exigences:

  • Comfortable with IT environment
  • Mastery of Windows and Office suite
  • Appetite for simple programming (VBA, Windev or equivalent)
  • Appetite for database querying, ideally under SQL Server and T‑SQL
  • Understanding of industrial sector challenges
  • Basics in sales, purchasing, supply or production management
  • Excellent command of French and English
  • Listening, advisory and pedagogical skills
  • Ability to manage a project and solve problems with rigor and method

Souhaitable:

Notions of accounting

Informations supplémentaires:

Offre publiée:
20 janvier 2026

Type d'emploi:
Temps plein
Type de travail:
Travail hybride
Partager le lien de l'offre:

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