Business Analyst Emplois | APEC (Quimper)

Description du poste

Rattaché(e) au Digital Manager, vous êtes l'interface essentielle entre les besoins métiers (production, supply chain, qualité, …) et les solutions techniques. Votre rôle : analyser, comprendre, améliorer, modéliser, accompagner, sécuriser et faire grandir nos solutions digitales. Vous intervenez à chaque étape de la transformation : de l'analyse terrain à l'accompagnement utilisateur, en passant par la data, les projets IT et l'optimisation des processus.

Responsabilités

Recueil & documentation des besoins: Collaborate with business teams to understand operational challenges
Conduct interviews, workshops, and field analyses
Transform needs into clear, relevant, and actionable functional requirements
Analyse & optimisation des processus: Map existing processes and identify improvement levers
Model business flows and propose optimized scenarios
Work with process owners to streamline and standardize operations
Analyse de données & reporting: Analyze data to identify trends, patterns, and insights to support decision-making
Develop dashboards (Power BI, advanced Excel)
Monitor KPIs and highlight trends
Évaluation & recommandation de solutions: Study possible solutions (ERP, MES, CRM, analytical tools…)
Perform cost/benefit analyses and assess technical feasibility
Co-build solutions with IT and business teams
Gestion du changement & communication: Facilitate communication between project teams and business units
Support users through each evolution
Participate in change management plans
Support utilisateurs & gestion des tickets: Be the functional point of contact for users
Monitor tickets via FreshService
Identify recurring incidents and propose corrective actions
Tests & qualité: Contribute to test plans and user scenarios
Participate in UAT and validate functional compliance
Guarantee the quality of delivered solutions
Documentation & formation: Write user guides, training materials, and documentation
Lead workshops to ensure proper tool adoption

Exigences

Bac+3 minimum in informatique de gestion, systèmes d'information, gestion de projet or equivalent
At least 2 years of experience as a Business Analyst or similar role (SI projects, process optimization, data…)
Strong capacity to analyze, structure, and synthesize complex information
Autonomy, rigor, and a natural sense of organization
Excellent communication skills
Positive, collaborative, solution-oriented attitude
Ease in accompanying change and simplifying technical topics
Natural curiosity
Ability to evolve in a fast-paced industrial environment
Functional skills: Requirement gathering, analysis and documentation
Process modeling and optimization
Data analysis, dashboard creation, KPI monitoring
Multi-party coordination and communication
User documentation writing and training facilitation
Technical skills: Mastery of Office 365 and a project management tool
Knowledge of ERP (VIF, SAP), MES (VIF) and CRM (Salesforce) environments
Use of an ITSM tool (e.g., FreshService)
BI affinity: Advanced Excel (Power Query, Pivot Tables…), understanding of data models
Notions of SQL for data analysis and extraction
Mastery of modeling and documentation tools (Visio, Draw.io, Miro…)
Autonomy
Decision-making capacity
Project management
Training actions

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