Bilingual Analyst, IT Service Desk Emplois

Description du poste

Join our dynamic team as a Bilingual Analyst, IT Service Desk! As the first point of contact, you’ll play a crucial role in ensuring smooth operations and resolving IT related challenges for our diverse team. This role is based at our Home Office in Montreal.

Responsabilités

Serving as the primary contact for all IT related issues for all business units and Home Office, providing first level technician assistance
Responding to IT requests and incidents by telephone, email, or online forms
Triaging, diagnosing, and identifying application, hardware, and/or network issue for end users
Providing guidance on IT-related inquires and fulfill basic IT administration requests to promote First Call Resolution (FCR)
Documenting all request details and incident troubleshooting in the Service Desk Plus ticket management system
Ensuring timely resolution or escalation of incidents to Technical Support Team

Exigences

Bilingualism (French/English) is required to communicate daily with team members across Canada
1-2 years experience in a similar role in an IT department
Experience with IT service management (ITSM) systems
Intermediate to advanced knowledge of IT tools: Windows 11 operating system
Active Directory
Remote Desktop
Office 365
Google Chrome (web applications)
ITIL Foundations Certification (v3 or v4) considered an asset
ComTIA IT Fundamentals, A+, etc. considered an asset
Excellent communication skills, problem solving skills and time management skills

Souhaitable

ITIL Foundations Certification (v3 or v4)
ComTIA IT Fundamentals, A+, etc.

Ce que nous offrons

A comprehensive total rewards package, including two free pairs of glasses and lenses per year
A coaching culture that fosters ongoing growth and development opportunities
A people-first culture, (but dogs are also welcome)
An organization that gives back locally and nationally, and supports you in doing so as well

FYidoctors - Toutes les offres d'emploi

Sélectionner un pays

Bilingual Analyst, IT Service Desk

Description du poste

Responsabilités

Exigences

Souhaitable

Ce que nous offrons

Looking for more opportunities?

Bilingual Analyst, IT Service Desk

Opticien

Opticien

Opticien

Recherche Opticien diplômé H/F

Commercial itinérant

Directeur d'une clinique

Collaborateur Recovery

Opticien(ne)

Notre IA répond dans votre langue