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Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform. We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market. With over 900 employees, we are strengthening our position as a European market leader. As a B2C Performance & Operations Intern, you will take part in our B2C inbound telco acquisition like a mini business unit : you own the KPIs, pinpoint what’s failing, and pull the levers - staffing allocation, operating routines, and reporting - to improve funnel conversion, processing cost, and capacity planning across production sites. The position is open from July for 6 months.
Responsabilités
Own the BU performance cockpit: a single source of truth for conversion, processing cost, volumes, capacity, and site allocation. Weekly routines, clean definitions
Pilot staffing/allocation across production sites (with your manager): recommend where to put volume to maximize conversion-to-cost efficiency, and explain the trade-offs in plain language
Be the go-to person for the aggregate: when someone asks “what’s happening on B2C Telco inbound?”, you answer with numbers + diagnosis + next move
Work hand-in-hand with our Ops Mgmt BPO teams: ensure the operating cadence exists (weekly performance sync, action tracking, escalation when quality or cost drifts)
Drive pragmatic improvements: tighten reporting, remove friction in data flows, standardise routines, and push for decisions that move conversion and reduce € / client
Exigences
Native-level French fluency
Analytical muscle: you can manipulate data, build dashboards, and turn noise into decisions (Excel/Sheets solid
SQL/Looker/Metabase is a plus)
Operational rigor: you track actions, owners, and deadlines
Business sense: you can reason in unit economics (conversion → cost → margin logic) and defend a recommendation
Communication that doesn’t waste time: crisp written updates, clear calls-to-action, comfortable with stakeholders across Marketing/Ops/BPO
Ce que nous offrons
Competitive compensation for your internship (800€ per month)
Access to various partner services (restaurants, wellness centers, mobility...)
A healthy and balanced breakfast is offered every Tuesday
Career Development: as a full-fledged team member, you're here to learn, but also to share your ideas and implement projects
Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency
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