Analyste des comptes clients – Région Mexique

• Follow up on collections and maintain the integrity of the Mexico accounts receivable portfolio
• Identify and resolve payment disputes and discrepancies for Mexico-based customers in a timely manner
• Manage a high volume of customer chargebacks and deductions originating from Mexico-based customers
• Analyze and identify system and process improvements with a strong focus on operational excellence
• Collaborate and interact with internal departments (Sales and Operations) during the validation of deductions
• Create and manage credit notes and proofs of payment, ensuring proper submission and compliance with Mexico SAT regulations
• Monitor customer portals daily to ensure the accuracy of all uploaded documents
• Onboard new customers in Mexico and maintain strong relationships through clear communication and support with accounts payable and deduction management teams
• Provide excellent customer service to both internal and external customers

• DEC or DEP in Accounting or Finance
• Minimum of 2 years’ experience in a similar role
• Fluency in both Spanish and English
• Fluency in Spanish is required
• Ability to prioritize and manage a large volume of work
• Experience with Mexico SAT regulations and government portals
• Strong communication and negotiation skills
• Strong organizational skills with the ability to multitask and meet deadlines
• Ability to gather and analyze data, compile relevant information, and prepare reports
• Strong computer skills, particularly with Microsoft software (VLOOKUPs, formulas, etc.)
• Ability to build and maintain strong relationships with internal teams and key business partners
• Strong customer service orientation
• Strong analytical skills, detail-oriented, and results-driven
• Ability to work autonomously while thriving in a team environment

Experience working with major retailers is an asset

• medical insurance
• dental insurance
• vision insurance
• RRSP retirement plan with matching
• employee stock purchase program
• life insurance
• AD&D
• short-term disability insurance
• long-term disability insurance
• generous paid time off
• company holidays
• free clinical mental health support
• EAP
• tuition reimbursement
• wellness reimbursement
• product discounts
• referral bonus program