Administrateur n3 système windows virtualisation

• Ensure proper execution of technical and operational actions related to our contract
• Assimilate operating procedures and technical directives of the contract
• Contribute to the proper execution of planned actions, particularly regarding systems and backups
• Ensure system and equipment compliance with the contract's framework
• Actively contribute to MCO and System Condition Maintenance (MCS) actions for system, virtualization, and storage components
• Work closely with project managers and architects assigned to the contract
• Participate in the integration of new equipment and their configuration, as well as the integration of new business applications, ensuring their system maintenance
• Appropriate the ITSM tool used within the contract
• Manage incident and problem tickets related to the system, carry out necessary remediation actions
• Manage service and change requests in compliance with the contract's SLAs
• Ensure service continuity and guarantee service quality
• Escalate critical, blocking, and priority incidents to the Service Delivery Manager (SDM) and CSSI
• Participate in the creation and updating of technical documentation, while enriching the existing documentation base
• Regularly communicate on the status of actions taken, until their closure

• Minimum 6 years experience in an IT production environment
• Solid knowledge of virtualization, storage, and server environments (Windows and Linux)
• Master's degree or equivalent
• Mastery of Virtualization (VMware)
• Mastery of Backup management (Veeam)
• Very good knowledge of Windows Servers 2016-2019, CentOS-RedHat
• Good knowledge of Exchange, SharePoint, SQL Server technologies
• Good knowledge of Active Directory: account-group management, GPOs, domain trust
• Good knowledge of databases
• Good knowledge of Storage Technologies (HPE)

ITIL certification