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NTT DATA Logo NTT DATA · TI - Administración

Technical Account Manager

Chile, Santiago · Oferta publicada 09 de junio de 2026
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Descripción del trabajo

El Especialista en Cuentas Técnicas en NTT DATA será responsable de actuar como el referente técnico principal del cliente, gestionando la arquitectura, interdependencias y riesgos. Se requiere un mínimo de 5 años de experiencia en redes y seguridad CISCO, así como habilidades en gestión de stakeholders y optimización técnica. Se valoran certificaciones como CCNP, ITIL y VMware. La modalidad de trabajo es híbrida en Santiago, Chile.

Responsabilidades

  • Gestión técnica integral de la cuenta: Comprender la arquitectura del cliente, su criticidad operativa, inventario, interdependencias y riesgos, alineando las recomendaciones técnicas con las necesidades del negocio y del contrato
  • Relación técnica y asesoría al cliente: Actuar como punto de contacto técnico principal, construyendo confianza y traduciendo temas complejos a un lenguaje claro, participando en comités, reuniones de seguimiento y revisiones de servicio
  • Soporte proactivo y prevención de incidentes: Identificar riesgos de forma anticipada mediante el análisis de tendencias, alertas y fallas recurrentes, proponiendo acciones preventivas, mejoras operativas y planes de acción
  • Diagnóstico avanzado y resolución de fallas complejas: Liderar el troubleshooting avanzado de incidentes críticos, coordinando equipos y tecnologías para identificar causa raíz e implementar soluciones sostenibles que reduzcan recurrencia e impacto
  • Adopción, optimización y mejora continua: Asegurar el correcto uso de las soluciones, promoviendo mejores prácticas, hardening, estandarización y detectando oportunidades de optimización técnica y operativa
  • Coordinación interna y gestión de stakeholders: Articular con equipos internos, fabricantes y terceros, escalando situaciones críticas, dando seguimiento a casos (incluido Cisco TAC) y asegurando continuidad del contexto técnico antes y después de los cambios

Requisitos

  • Estudios profesionales en áreas de telecomunicaciones, redes, informática o afines
  • +5 años de experiencia en roles similares
  • Conocimientos avanzados en tecnologías CISCO

Deseable

  • Nivel de inglés intermedio
  • Certificaciones como CCNP, ITIL, VMware

Lo que ofrecemos

  • Día libre por tu cumpleaños (¡y medio día por el de tus hijos!)
  • Acceso gratuito a plataformas de aprendizaje como Skillsoft y Pink Elephant
  • Aguinaldos: para Fiestas Patrias y Navidad
  • Seguro de salud complementario 100% financiado para ti y tu familia directa
  • Masajes en oficina dos veces al mes + webinars de bienestar
  • Postnatal parental de 6 semanas para madres, padres biológicos, adoptivos o sustitutos
  • Becas de postgrado
NTT DATA - Todas las ofertas de trabajo

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