Supervisor de operaciones, Citi

Citi

Ubicación:
Mexico, Ciudad De Mexico

Categoría:
-

Tipo de contrato:
Contrato de trabajo

Salario:

No proporcionado

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Descripción del trabajo:

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsabilidades:

Perform business analysis and documentation of the current and future state of Client Reports and Advices
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as the primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow-ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Requisitos:

Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s degree/University degree or equivalent experience
Experiencia equivalente de 3 años en Operaciones
Conocimiento en productos de Captación
Experiencia Contable (cargo y abono)
Desarrollar e implementar nuevas estrategias de negocio adaptadas al cambio
Supervisión de equipos de trabajo multidisciplinarios
Amplio conocimiento en Políticas de Control y Riesgo
Identificar los riesgos en los procesos, proponiendo controles mitigantes para la eficiencia operativa
Conocimiento en redacción de líneas ARCM, Instrucciones de trabajo y procedimientos
Habilidades de supervisión
Liderazgo
Solución a Problemas
Implementación de procesos, aplicando el conocimiento de reglas de negocio, políticas, sistema y funcionamiento de las áreas operativas
Participación en la administración a nivel Ingeniería de procesos con respecto a mejoras, operativas y pruebas de implementación en los sistemas que afectan al proceso
Capacidad para trabajar bajo presión
Office intermedio (Excel, Power Point, Word).

Información adicional:

Oferta publicada:
15 de noviembre de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo híbrido

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Supervisor de operaciones