Specialist IT Desktop Tech. Support

• Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams, ensuring all requests and incidents are managed in line with VOIS policies
• Communicate effectively with users through email, chat, or messaging platforms, providing clear technical and non‑technical explanations
• Maintain detailed and accurate records of incidents, errors, and resolution steps
• Provide remote and on-site troubleshooting as required, escalating cases appropriately and monitoring escalated incidents
• Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
• Support installation and testing of hardware, applications, and operating systems
• Ensure all equipment complies with security requirements, including safe erasure and decommissioning
• Control, track, and manage hardware and software assets in line with company policies
• Prepare reports as required by management
• Deliver IT support activities at alternative sites when needed (MTX and other off‑site locations)
• Manage workstation and software installations, with priority support for senior leaders
• Support meeting room technologies, including audio/video and collaboration equipment
• Provide printer, screen, and projector support
• Perform asset warehousing, collection, distribution, and minor repairs
• Collaborate with third‑party IT service providers to ensure adherence to VOIS standards
• Participate in projects, knowledge base development, and continuous improvement initiatives
• Contribute to process optimisation and maintain customer satisfaction as a key focus

• Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
• At least 3 years of experience in Office IT services or similar roles
• Strong technical awareness and ability to quickly learn new hardware and software technologies
• Strong communication skills and ability to communicate effectively in English, both written and verbal
• Prior experience in customer-facing support environments
• Self-driven, proactive, and able to work independently

ITIL V3 Foundation certification

• Bonus on top of the gross salary
• Meal voucher (Ticket Restaurant), additional to gross salary
• Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
• Intensive Summer Schedule during July and August
• Up to 20 days per year of 100% remote work from other locations
• Private Health and Life Insurance for employees
• 25 vacation days, plus December 24th and 31st off
• Optional Pension Plan
• Access to an online learning platform for continuous training