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Specialist Customer Experience

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Vodafone

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Ubicación:
Spain , Madrid

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Categoría:
TI - Desarrollo de Software

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Tipo de contrato:
No proporcionado

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Salario:

No proporcionado
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Descripción del trabajo:

En Vodafone buscamos un/a Customer Experience Specialist para unirse al equipo de Customer Operations & CX, con el reto de convertir los datos en una comprensión real de la voz del cliente. Tu misión será construir una visión completa y conectada del cliente, identificando y analizando la información clave que refleja su experiencia a lo largo de todo el ciclo de vida. Trabajarás de forma transversal con equipos de negocio, operaciones y tecnología para transformar los datos en insights accionables, impulsando proyectos que mejoren la experiencia, optimicen los procesos y generen un impacto tangible en la satisfacción y la fidelización de nuestros clientes.

Responsabilidades:

  • Mapear y consolidar las fuentes de información clave para entender la experiencia del cliente a lo largo de todo su ciclo de vida
  • Diseñar y mantener modelos y estructuras de datos que permitan un análisis integral del customer journey
  • Colaborar con las áreas de negocio, operaciones y tecnología para transformar los hallazgos en acciones concretas
  • Identificar oportunidades de mejora de la operativa a partir del análisis de datos
  • Desarrollar dashboards e informes que faciliten la toma de decisiones basada en datos
  • Asegurar la calidad, consistencia y disponibilidad de la información que será utilizada por el resto de equipos de departamento

Requisitos:

  • Formación en Ingeniería, Ciencia / Análisis de Datos o áreas afines
  • Al menos 3 años de experiencia en roles de análisis o ingeniería de datos, idealmente en entornos con alto volumen de clientes
  • Experiencia en modelado y consulta de datos mediante SQL, en entornos de Big Data (BigQuery, Redshift, Snowflake, Synapse, etc.)
  • Conocimientos prácticos de procesos ETL y orquestación de flujos de datos (Python, Airflow o herramientas similares)
  • Experiencia en visualización y comunicación de datos (Power BI, Looker o equivalente)
  • Capacidad para traducir necesidades de negocio en soluciones analíticas
  • Mentalidad crítica, orientación a resultados y curiosidad por entender el negocio y los procesos involucrados
Lo que ofrecemos:
  • Trabajo flexible: 60% desde casa y 40% desde la oficina, ¡con horario flexible
  • 20 días adicionales de teletrabajo: Trabaja desde cualquier punto de España
  • 25 días de vacaciones: Además, disfruta de los días 24 y 31 de diciembre libres, y tienes la opción de comprar hasta 10 días adicionales
  • Tickets restaurante: Adicionales a la retribución fija y plan de remuneración flexible
  • Seguro de salud gratuito: Cobertura con Adeslas, seguro de vida y un programa integral de gestión de cuidado de la salud y bienestar, tanto físico como mental
  • Opción de plan de pensiones. Asegura tu futuro con nuestras opciones de plan de pensiones
  • 3 día de voluntariado al año: Dedica tiempo a proyectos de voluntariado con estos días adicionales
  • Desarrollo de carrera y formación: Acceso a una plataforma de desarrollo de habilidades basada en Inteligencia Artificial y contenidos de aprendizaje de Skillsoft, MIT Horizon, Harvard y más
  • App para la gestión digital. Organiza tu día a día en la oficina de manera sencilla con nuestra app

Información adicional:

Oferta publicada:
19 de marzo de 2026

Tipo de empleo:
Tiempo completo
Tipo de trabajo:
Trabajo híbrido
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