Specialist Customer Experience Empleos

Customer Contact Centre Specialist

I guarantee the satisfaction of all customers who contact us directly through th...

Ubicación

Mexico , Mexico City

Salario:

No proporcionado

IKEA

Fecha de expiración

Hasta nuevo aviso

Requisitos

Good knowledge of how to support IKEA customers before, during and after they have made purchases, and how the Customer Contact Centre acts as the main support channel
Experience of the easy buying process
Relevant processes, tools and working methods for the role
Understand the impact of social media and how customers use these channels
In depth knowledge and understanding of the impact of social media, the tone and values of the organisation, and have the ability to convey these through social media interactions to demonstrate common sense and proactivity
The IKEA values reflect my own values and give me energy
I am passionate about growing business and people together using the experience and skills of our people in the best way
I am driven to exceed my goals
I enjoy working in a fast-paced and future-oriented environment
I have a desire to learn and want to improve my skills, using this to the benefit of IKEA and for growing personally

Responsabilidades

I guarantee the satisfaction of all customers who contact us directly through the contact center across all channels, identifying their needs and offering simple and effective solutions
I am passionate about finding the right solution for my customers by identifying their needs and using my knowledge of IKEA systems and processes
I take responsibility for resolving individual customer needs, communicating a realistic timeline and keeping them informed
I take responsibility for updating the system with case notes to ensure colleagues and manager are aware of agreements and can respond knowledgeably to future queries
I understand the impact of response times on service time and customer satisfaction, working individually and with colleagues to meet service levels
I am empathetic and understanding when customers are angry or upset, remaining calm and helpful to ensure customer satisfaction and maintain a good relationship
I encourage customers to give feedback, which I use to create a better shopping experience for future customers
I have knowledge of contact center tools to access information on IKEA assortment, service offers, and national store activities and marketing campaigns, promoting them appropriately
I respond to customer inquiries efficiently and effectively
I have good knowledge of store operations to offer appropriate solutions and provide advice on additional sales

Associate Manager Clinical- HST

The Medical Device Application Specialist provides expert clinical and technical...

Ubicación

India , Gurgaon

Salario:

No proporcionado

Baxter

Fecha de expiración

Hasta nuevo aviso

Requisitos

Bachelor's degree in a relevant field (e.g., Biomedical Engineering, Surgery Technology, or related life science)
Minimum of 2-5 years of clinical experience or previous experience as an Application Specialist with medical devices
Excellent presentation, communication, and interpersonal skills
Strong technical aptitude and problem-solving abilities
Clinical credibility in a relevant specialty (Surgery)

Responsabilidades

Conduct product demonstrations and presentations to potential and existing customers (surgeons, nurses, technicians)
Provide comprehensive, hands-on training to clinical staff on the safe and effective use of the medical devices
Offer clinical and technical support during initial device setup, high-profile procedures, and post-installation
Troubleshoot and resolve application-related issues remotely and on-site
Collaborate with the sales team to achieve sales targets by providing product expertise during the sales cycle
Gather customer feedback and insights to relay to marketing teams for product improvement and development
Maintain a high level of up-to-date knowledge on product specifications, clinical procedures, and competitive products
Travel extensively to customer sites, conferences, and trade

Tiempo completo

Specialist Key Account IoT Management

The Senior IoT Health Vertical Accounts Specialistst responsible for develop exi...

Ubicación

Spain , Madrid

Salario:

No proporcionado

Vodafone

Fecha de expiración

Hasta nuevo aviso

Requisitos

Extensive experience in B2B sales of complex technology solutions, preferably IoT or digital services
Strong hunter mindset with proven track record in new business acquisition and large deal closure
Minimum 7–10 years of experience in consultative and complex sales environments
Demonstrated ability to sell at C-level and manage executive relationships
Excellent negotiation, influencing and stakeholder management skills
High level of autonomy, ownership and results orientation
Ability to lead virtual, cross-functional teams without direct authority
Experience within a telecom operator, systems integrator or technology provider is highly valued
Knowledge of enterprise and Health markets is a strong advantage
University degree required

Responsabilidades

Develop existing top accounts
Identifying, prospecting and acquiring new strategic large enterprise customers for IoT solutions in Spain
Opening new logos, developing high-value IoT opportunities and closing complex, large-scale deals
Act as a trusted advisor for customers, combining strong commercial leadership with deep understanding of IoT use cases
Keep satisfaction and growth in existing key customers in Health vertical
Proactively identify, qualify and acquire new large enterprise and strategic IoT customers
Own the end-to-end sales cycle for acquisition opportunities: prospecting, solution definition, negotiation and closing
Build and maintain a robust and sustainable new-business pipeline aligned with ambitious growth targets
Engage with C-level and senior decision-makers, positioning Vodafone as a strategic IoT partner
Lead complex, multi-stakeholder sales processes involving internal teams and external partners

Lo que ofrecemos

Hybrid way of working
Tickets Restaurant
Social benefits
Flexible retribution plan
Training plan
25 days of vacation + December 24 and 31

Tiempo completo

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...

Ubicación

Spain , Madrid

Salario:

No proporcionado

Vodafone

Fecha de expiración

Hasta nuevo aviso

Requisitos

Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
At least 3 years of experience in Office IT services or similar roles
Strong technical awareness and ability to quickly learn new hardware and software technologies
Strong communication skills and ability to communicate effectively in English, both written and verbal
Prior experience in customer-facing support environments
Self-driven, proactive, and able to work independently

Responsabilidades

Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams, ensuring all requests and incidents are managed in line with VOIS policies
Communicate effectively with users through email, chat, or messaging platforms, providing clear technical and non‑technical explanations
Maintain detailed and accurate records of incidents, errors, and resolution steps
Provide remote and on-site troubleshooting as required, escalating cases appropriately and monitoring escalated incidents
Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
Support installation and testing of hardware, applications, and operating systems
Ensure all equipment complies with security requirements, including safe erasure and decommissioning
Control, track, and manage hardware and software assets in line with company policies
Prepare reports as required by management
Deliver IT support activities at alternative sites when needed (MTX and other off‑site locations)

Lo que ofrecemos

Bonus on top of the gross salary
Meal voucher (Ticket Restaurant), additional to gross salary
Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
Intensive Summer Schedule during July and August
Up to 20 days per year of 100% remote work from other locations
Private Health and Life Insurance for employees
25 vacation days, plus December 24th and 31st off
Optional Pension Plan
Access to an online learning platform for continuous training

Tiempo completo

Specialist Targeting & Tagging

Buscamos un/a especialista en Targeting, Tagging y Data & Analytics que sea capa...

Ubicación

Spain , Madrid

Salario:

No proporcionado

Vodafone

Fecha de expiración

Hasta nuevo aviso

Requisitos

Al menos 2 años de experiencia realizando las tareas anteriormente descritas
Experiencia en Tealium iQ (tags, extensions, dataLayer, load rules)
Conocimientos sólidos de JavaScript orientado a analítica digital
Experiencia con Adobe Analytics (implementación y análisis)
Experiencia con Adobe Experience Platform Web SDK (Alloy)
Conocimiento profundo de data collection y arquitecturas de medición
Capacidad para implantar soluciones técnicas en entornos complejos
Experiencia en definición y seguimiento de KPIs de negocio
Capacidad para interpretar datos y convertirlos en decisiones accionables
Nivel medio-alto de Inglés

Responsabilidades

Diseñar, analizar soluciones técnicas e implementar estrategias de data collection y tagging en entornos web y app
Implementar y mantener soluciones de medición mediante Tag Manager (Tealium iQ) orientado a Adobe Analytics
Implementar soluciones técnicas de extracción de datos usando JavaScript (dataLayer, eventos, variables, custom tracking)
Implementar y configurar otras herramientas como monitorización de UX, campañas digitales y cookie management mediante Tealium iQ
Configurar y mantener Adobe Analytics (eVars, props, events, processing rules, classification rules, report suites)
Garantizar la calidad, consistencia y fiabilidad de los datos recolectados
Traducir necesidades de negocio en requerimientos de medición y KPI accionables (conversión, funnels, engagement, retención, etc.) junto a los analistas digitales
Proponer e implementar mejoras basadas en los datos obtenidos
Identificar y solucionar incidencias que puedan ocurrir en la medición
Colaborar con equipos de negocio, UX, IT y marketing para asegurar una medición alineada con los objetivos estratégicos

Lo que ofrecemos

Trabajo flexible: 60% desde casa y 40% desde la oficina, ¡con horario flexible
20 días adicionales de teletrabajo: Trabaja desde cualquier punto de España
25 días de vacaciones: Además, disfruta de los días 24 y 31 de diciembre libres, y tienes la opción de comprar hasta 10 días adicionales
Tickets restaurante: Adicionales a la retribución fija y plan de remuneración flexible
Seguro de salud gratuito: Cobertura con Adeslas, seguro de vida y un programa integral de gestión de cuidado de la salud y bienestar, tanto físico como mental
Opción de plan de pensiones. Asegura tu futuro con nuestras opciones de plan de pensiones
3 día de voluntariado al año: Dedica tiempo a proyectos de voluntariado con estos días adicionales
Desarrollo de carrera y formación: Acceso a una plataforma de desarrollo de habilidades basada en Inteligencia Artificial y contenidos de aprendizaje de Skillsoft, MIT Horizon, Harvard y más
App para la gestión digital. Organiza tu día a día en la oficina de manera sencilla con nuestra app

Tiempo completo

Specialist End to End SME

We are seeking a proactive Specialist End-to-End Sales professional to join our ...

Ubicación

Spain , Valencia

Salario:

No proporcionado

Vodafone

Fecha de expiración

Hasta nuevo aviso

Requisitos

Minimum of one year of B2B sales experience
Knowledge of the telecommunications market and industry landscape
Able to work independently with strong ownership of responsibilities

Responsabilidades

Systematically analyse assigned SME accounts to understand their business goals and needs
Build and manage a strong sales pipeline equivalent to four times the annual sales quota
Focus on renewals and generating new business within the customer base
Identify sales opportunities across mobile, fixed, IoT, and digital solutions including GSuite, O365 and C&H applications
Manage the onboarding of new customers and lead interactions with key decision-makers for each account
Prepare commercial P&L proposals with approvals aligned to marketing guidance or team leadership authorisation
Engage the Pre-Sales team for advanced fixed connectivity proposals
Collaborate with Contract Management for commercial formalisation
Work with Marketing and Customer Care teams on mobile and fixed renewals and acquisitions
Coordinate with Delivery and Project Management teams for fixed connectivity deployment

Lo que ofrecemos

Hybrid work model
Bonus on top of the gross salary
Meal voucher (Ticket Restaurant), additional to gross salary
Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
Intensive Summer Schedule during July and August
Up to 20 days per year of 100% remote work from other locations
Private Health and Life Insurance for employees
25 vacation days, plus December 24th and 31st off
Optional Pension Plan
Access to an online learning platform for continuous training

Tiempo completo

Process Specialist

The Process Specialist is a key technical contributor within Operations, respons...

Ubicación

Costa Rica , Cartago

Salario:

No proporcionado

Coloplast

Fecha de expiración

Hasta nuevo aviso

Requisitos

Bachelor's degree in material engineering, chemical engineering, or related field
English level B2
Minimum three years related experience and/or related training
or equivalent combination of education and experience
Work experience in FDA or regulated industry
Knowledge in MS Office
Knowledge in ISO 17025, ISO 9001, ISO13485

Responsabilidades

Production plan adherence to ensure internal customer satisfaction
Ensure the execution of scheduled maintenance activities, process perspective approval
Supervision of external maintenance provided by suppliers on assigned machines or equipment
Organization of training for other employees where required. (Chemical/Process/technology related)
Exploring and solving technical problems together with suppliers, technical staff, and operators
Ensure to meet the required levels of Safety, Quality, Output and Cost (DVC/Fixed cost)
Create, update and implement process documentation related to VS production
Cooperate with the calibration/validation team in re-calibrating quality assurance tool used in VS
Participate in monitoring and developing specifications and measurement methods in relation to product quality
Investigate internal customer complaints, develop and introduce preventive and corrective actions

Lo que ofrecemos

Medical insurance
asociation
gym
cafeteria subsidy
free transportation

Tiempo completo

Spanish Support Specialist

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Ubicación

Portugal , Lisbon

Salario:

No proporcionado

Atlean World

Fecha de expiración

Hasta nuevo aviso

Requisitos

Fluent in Spanish
Good English communication skills
Curious about the latest tech
Customer experience is a bonus
Communication skills
Empathy

Responsabilidades

Assist customers using troubleshooting skills
Become a product expert
Help via email/chat and phone calls
Use positive energy
Specialize in a specific brand

Lo que ofrecemos

Meal vouchers
2 extra salaries
Private health insurance after 6 months
Covered flight expenses
Airport pick-up and settling assistance
Accommodation provided in shared apartments
Complimentary Portuguese lessons
Free sports activities
Football tournaments
Beach barbecues

Tiempo completo

Seleccionar país

Specialist Customer Experience

Descripción del trabajo

Responsabilidades

Requisitos

Lo que ofrecemos

Looking for more opportunities?