Ops Support Associate 2, Citi

Citi

Ubicación:
Mexico, Ciudad De Mexico

Categoría:
Banca

Tipo de contrato:
No proporcionado

Salario:

No proporcionado

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Descripción del trabajo:

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsabilidades:

Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
Monitor requirements related to compliance with Corporate Policies
Monitor and implement corrective actions derived from MCA reviews and other control entities
Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Seguir procedimientos establecidos para completar asignaciones en el proceso BAU y resolver problemas que requieran de un análisis e investigación
Comunicar información pertinente a gerentes y supervisores, tales como reportes y volumetría relacionada a las aclaraciones
Brindar asistencia al equipo, incluyendo ser experto en la materia, participar en casos especiales, capacitar a nuevos empleados dentro de la unidad de trabajo
Gestionar las aclaraciones de los clientes relacionados a los productos de Captacion, documentando y analizando para generar un Dictamen dentro de los tiempos regulatorios establecidos

Requisitos:

2-5 years of relevant experience
Proficient in Microsoft Office
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work in fast pace and changing environment
Ability to analyze data and solve problems
Proven organizational and time management skills
Bachelor’s degree/University degree or equivalent experience
Mínima 1año de experiencia en aclaraciones
Dominio de Microsoft Office
Excelentes habilidades para trabajo en equipo
Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables
Atención de problemas de manera inmediata (sentido de urgencia)
Capacidad de análisis
Trabajo bajo presión
Orientación a cumplimiento de objetivos

Deseable:

Conocimiento en la atención y resolución de aclaraciones
Conocimiento en productos y servicios del banco

Información adicional:

Oferta publicada:
26 de abril de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo híbrido

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Ops Support Associate 2