Gerente de Operaciones, Marriott Bonvoy

Gerente de Operaciones

Marriott Bonvoy

Ubicación:
Mexico, Veracruz

Categoría:
Turismo y Hospitalidad

Tipo de contrato:
Contrato de trabajo

Salario:

No proporcionado

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Descripción del trabajo:

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Responsabilidades:

Assist in executing all operations in hotel Operations departments
Manage staff
Improve guest and employee satisfaction
Maximize financial performance of departments
Ensure standards and procedures are followed
Lead specific team while assisting with meeting property goals
Ensure goals are translated to team for guest tracking and productivity
Create property environment emphasizing motivation, empowerment, teamwork, continuous improvement
Understand employee and guest satisfaction results
Follow property specific second effort and recovery plan
Publish guest satisfaction results
Take proactive approaches with employee concerns
Communicate goals and results with employees
Meet semiannually with staff one-to-one
Assist in scheduling against guest and hours/occupied room goals
Provide excellent customer service
Respond to customer service department requests
Review financial statements and performance data
Assist in hiring decisions
Ensure thorough orientations for new team members

Requisitos:

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area

Deseable:

Global mindset
Passion for detail
Natural curiosity to learn and try new things
Staying current with trends in art, technology, or design
Eagerness to share knowledge with guests and others

Lo que ofrecemos:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Información adicional:

Oferta publicada:
14 de octubre de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo presencial

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