Gerente Back Office Atención Empresarial, Citi

Citi

Ubicación:
Mexico, Ciudad De Mexico

Categoría:
Banca

Tipo de contrato:
No proporcionado

Salario:

No proporcionado

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Descripción del trabajo:

The Client Service Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsabilidades:

Directly manages a team of up to 25 associates to achieve individual and team performance goals
Coaches and mentor the team to a customized client base handling client requests and delivering a remarkable client experience
Manage various performance and productivity objectives through the use of sales force and various other systems
Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
Creates and fosters a trusting and engaging work environment with a focus on employee retention
Ensures a culture of accountability, integrity and respect
Participates in various group projects and continuous quality improvement activities
Participates in recruitment activities as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requisitos:

2-5 years relevant experience
Ability to communicate with employees in a positive manner encouraging awareness and performance skills
Bachelor’s/University degree or equivalent experience
Licenciatura concluida
Experiencia comprobable en Manejo y liderazgo de equipo de trabajo
Experiencia en procesos de Capacitación y atención a Empresas
Experiencia en trabajo a distancia
Excelente negociador
Experiencia en la elaboración de reportería ejecutiva
Seguimientos puntuales
Altamente organizado
Atención al Detalle, detección de necesidades
Enfocado a resultados
Trabajo bajo Presión
Excelente Comunicación oral
Conocimiento de temas bancarios (Empresarial y PyME)
Experiencia comprobable en supervisión e impartir capacitaciones
Habilidades comprobadas en manejo de grupo presencial y virtual
Colaboración y trabajo en equipo
Compromiso con el cumplimiento a las políticas Institucionales
Mantener una actitud positiva y controlada ante situaciones de trabajo bajo presión
Tener visión proactiva, con clara misión en sus resultados y objetivos

Deseable:

INGLES DESEABLE

Información adicional:

Oferta publicada:
13 de junio de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo presencial

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Gerente Back Office Atención Empresarial