Especialista en Análisis de Información - Cobranza, Citi

Citi

Ubicación:
Mexico, Ciudad De Mexico

Categoría:
Finanzas

Tipo de contrato:
No proporcionado

Salario:

No proporcionado

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Descripción del trabajo:

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsabilidades:

Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
Administer and maintain applications for the generation of Dashboards indicators in the effectiveness of processes
Monitor requirements related to compliance with Corporate Policies
Monitor and implement corrective actions derived from MCA reviews and other control entities
Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Soporte de operación y legal
Contacto con cliente de cartera vencida
Envío de propuesta de pago
Acuerdos con cliente y área legal
Validación de propuestas y términos de pagos

Requisitos:

2-5 years of relevant experience
Proficient in Microsoft Office
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work in fast pace and changing environment
Ability to analyze data and solve problems
Proven organizational and time management skills
2 experiencia en procesos de cobranza
1 de experiencia de análisis de información
Análisis de estrategias
Habilidades de comunicación
Verificación de documentación
Excel- Intermedio (cruce de información, extracción de datos)
Manejo de información
Manejo bases de datos

Información adicional:

Oferta publicada:
26 de junio de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo presencial

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Especialista en Análisis de Información - Cobranza