Ejecutivo de Cobranza Telefonica

• utilizes advanced negotiation skills to resolve delinquency issues
• researches problems, such as skip tracing, to develop external contacts
• shares knowledge with less experienced collectors
• increase the recovery of the past due portfolio of the different collection portfolios
• comply with the goals and parameters of the established operational process
• ensure compliance with quality objectives and compliance with institutional policies
• provide the telephone collection service to the client
• fulfill the clients’ necessities while providing an exceptional client experience
• appropriately assess risk when business decisions are made
• escalate, manage, and report control issues with transparency

• work under pressure
• decision making
• problem solving
• negotiation
• client needs or organizational issues while remaining focused, frustration tolerance
• 1 year experience
• High School diploma or equivalent
• conocimiento en procesos de cobranza
• atencion a clientes via telefonica

equal opportunity employer policies