Customer Service Agent, Fever

Fever

Ubicación:
Spain

Categoría:
Servicio al Cliente

Tipo de contrato:
Contrato de trabajo

Salario:

No proporcionado

Guardar empleo

Aplicar al puesto

Descripción del trabajo:

Fever seeks a Customer Service Agent fluent in Cantonese Chinese to provide support via phone, email, and social media. The role involves problem resolution, complaint management, and efficient communication with customers. Proficiency in Spanish or English is required. The position is remote and based in Spain.

Responsabilidades:

Provide customer service via phone, email, and social media to resolve incidents effectively
Handle incoming calls and chats efficiently to ensure high-quality communication with customers
Provide accurate, valid, and complete information using appropriate methods and tools
Manage customer complaints, offer solutions and alternatives within deadlines, and follow up to ensure resolution
Maintain records of customer interactions, process customer accounts, and archive documents
Follow communication procedures, guidelines, and policies
Make an extra effort to engage with customers
Perform parallel tasks for the Operations Department during low incident periods.

Requisitos:

Previous experience in User or Customer Support is highly valued
Prior experience with Zendesk is preferred
High proficiency in Cantonese Chinese (oral and written) and fluency in Spanish or English
Ability to plan, organize, prioritize, and execute simultaneous tasks
Excellent communication and interpersonal skills
Solution-oriented and reliable professional
Detail-oriented with excellent time management skills
Flexible and adaptable to rapid changes
Proactive and organized individual
Willingness to work as part of a dynamic team in a growing company
Candidates must reside in Spain.

Lo que ofrecemos:

Remote work from home
Great work environment with a talented and young international team
Access to part of salary in advance through Payflow
40% discount on all Fever events and experiences
Health insurance
Gympass membership.

Información adicional:

Oferta publicada:
23 de septiembre de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo remoto

Ver todos los empleos en esta empresa

Compartir enlace de empleo:

Bienvenido a CrawlJobs.com –
Tu plataforma global de descubrimiento de empleo

En CrawlJobs.com, simplificamos el proceso de encontrar tu próxima oportunidad profesional trayendo ofertas de empleo directamente a ti desde todos los rincones de la web. Utilizando tecnologías de IA de vanguardia y rastreo web, recopilamos y seleccionamos ofertas de trabajo de una variedad de fuentes en todo el mundo, asegurando que tengas acceso a las ofertas de empleo más actualizadas en un solo lugar.

Customer Service Agent