Banamex gerente de servicio care

• Conduct performance evaluations, compensation, hiring, disciplinary actions, and termination of team members
• Service existing accounts and establish new accounts at designated location or assigned geographical coverage area in order to increase revenue for the bank
• Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi's products
• Provide advice and product information to Citi clients as appropriate, outlining features and benefits
• Identify cross-selling opportunities to sell other products
• Achieve or exceed decided sales targets
• Fulfilling the clients' necessities while providing an exceptional client experience
• Appropriately assess risk when business decisions are made
• Administración de CARES
• Administración y responsable de todos los insumos, recursos materiales, financieros de los centros de atención para el retiro
• Realiza la estrategia integral de servicio al cliente

• Previous relevant experience preferred
• Experience in financial sales, customer service and management required
• Proficient computer skills
• Proactive leadership and motivational skills
• Consistently demonstrates clear and concise written and verbal communication
• Creative problem solving and decision-making skills
• Bachelor's degree/University degree or equivalent experience
• 3 años de experiencia en atención a clientes afore
• Experiencia en manejo de equipos de trabajo
• Manejo de Office nivel intermedio
• Bachillerato
• Licenciatura deseable

Licenciatura deseable