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Asesor operativo / Analista de datos

https://www.citi.com/ Logo

Citi

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Ubicación:
Mexico, Monterrey

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Categoría:
-

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Tipo de contrato:
Contrato de trabajo

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Salario:

No proporcionado
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Descripción del trabajo:

The Doc Support Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity.

Responsabilidades:

  • Analyze and monitor workload on a daily basis
  • Research items and assist customers
  • Coordinate workflow activities and train team members under the direction of Document Control Supervisor
  • Coordinate & perform quality control, checks and reviews operation procedures to ensure compliance to company policy & procedures
  • Process and monitor core functions and problem issues that arise in the flow of work within the department, utilizing other resources to which the staff generally does not have access
  • Monitor daily incoming mail volume throughout the day to ensure appropriate coverage is provided within each function of the department
  • Monitor all incoming workload to ensure appropriate coverage is provided to effectively manage volumes and avoid backlogs or delays
  • Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the department
  • Prepare reports for management based on the production and quality of the unit on a daily and monthly basis
  • Recommend procedural changes or improvements to management, as deemed appropriate
  • Cross train representatives in all areas of the operation
  • Provide feedback on employee performance to the Unit Supervisor
  • Assist Supervisors or Managers with special projects and / or reporting
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requisitos:

  • Experiencia en : Reporteria
  • Extracción y análisis de datos
  • Seguimiento normativo, gestión de cumplimiento de tutoriales
  • Entrega de información /Gastos
  • Manejo de Excel intermedio (tablas dinámicas, análisis de bases de datos)
  • Power point - presentaciones a nivel dirección
  • Lic terminada / Experiencia equivalente

Información adicional:

Oferta publicada:
22 de agosto de 2025

Tipo de empleo:
Tiempo completo
Tipo de trabajo:
Trabajo presencial
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