Analista Sr Contact Center VIP Empleos

Citi

Ubicación:
Mexico, Ciudad De Mexico

Categoría:
Centro de Llamadas

Tipo de contrato:
No proporcionado

Salario:

No proporcionado

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Descripción del trabajo:

The External Comms Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

Responsabilidades:

Assist all members of the Corporate Communications team in preparing briefing and research material for senior executives
Play key role in the day-to-day functioning of the Corporate Communications team including engaging with members of the media and responding to colleague requests
Works directly with outside agency partners to track and organize Citi news and social media highlights
Assist in monitoring social media conversation, coordinate internal review of new social media projects and help with content creation and engagement activities
Work across Functions - including Finance, Citizenship, Government Affairs, and Sponsorship to assist with various communication objectives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup
Las responsabilidades que se deben de cubrir son actividades de operación, monitoreo e iniciativas, por ejemplo: activación y baja de NETKEYS, procesos internos, reportes de robos o extravíos, reposición de plásticos, where is the card
Monitoreo y cumplimiento de KPI

Requisitos:

Track record of success in delivering high quality work in a fast paced and dynamic environment
Integrity, maturity, dependability, and a positive professional attitude
2-5 years' experience in communications or related field
Bachelors/University degree or equivalent experience
Experiencia mínima de 3 años en el sector financiero
Manejo de sistemas bancarios obligatorio ADMWIN, ECLIPSE, opcional: ONDEMAND, PLATINO
Conocimientos avanzados en office
Conocimiento de Productos y Servicios Bancarios
Experiencia en atención al cliente, procesos regulatorios quejas, aclaraciones y servicios
Excelente comunicación verbal y escrita, pensamiento crítico
Experiencia en manejo de conflictos
Trabajo bajo presión y enfoque en cumplimiento de Metas

Deseable:

Deseable Licenciatura concluida

Información adicional:

Oferta publicada:
28 de noviembre de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo híbrido

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Analista Sr Contact Center VIP