Agente De Telefonos, Marriott Bonvoy

Marriott Bonvoy

Ubicación:
Mexico, Mexico City

Categoría:
Turismo y Hospitalidad

Tipo de contrato:
Contrato de trabajo

Salario:

No proporcionado

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Descripción del trabajo:

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. These standards are the foundation of The Ritz-Carlton and contribute to its reputation as a global brand leader in luxury hospitality.

Responsabilidades:

Answer, record, log, and process all guest calls, requests, questions, or concerns
operate telephone switchboard station
process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
advise guest of any messages received
monitor busy or unanswered lines
check back with callers on hold to update status and offer to take a message
receive, record, and relay messages accurately, completely, and legibly
activate/deactivate guest room message lights as appropriate
instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
test communications equipment to ensure it works properly
respond to special requests from guests with unique needs
contact appropriate individual or department as necessary to resolve guest call, request, or problem
follow up with guests to ensure their requests or problems have been met to their satisfaction
dispatch bell staff or valet staff as needed
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
enter and locate information using computers and/or POS systems
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requisitos:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
license or certification: none

Lo que ofrecemos:

Work at award-winning properties
dedicated to equal opportunity employer
access to opportunity
environment that values unique backgrounds
training and exemplifying Gold Standards
learn Credo and Service Values
chance to be proud of work
belonging to an amazing global team
reputational alignment with a global brand leader

Información adicional:

Oferta publicada:
19 de julio de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo presencial

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Agente De Telefonos