Agente de telefonos, Marriott Bonvoy

Agente de telefonos

Marriott Bonvoy

Ubicación:
Mexico, Mexico City

Categoría:
Turismo y Hospitalidad

Tipo de contrato:
Contrato de trabajo

Salario:

No proporcionado

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Descripción del trabajo:

At The Ritz-Carlton Mexico City, agents are responsible for answering and processing guest communications, adhering to company quality standards, and delivering exemplary customer service following the Gold Standards of the brand. Professionalism, clear communication, and a positive team-oriented attitude are essential for this role.

Responsabilidades:

Answer, record, log, and process all guest calls, requests, questions, or concerns
operate telephone switchboard station
process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
advise guest of any messages received
monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
receive, record, and relay messages accurately, completely, and legibly
activate/deactivate guest room message lights as appropriate
instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
test communications equipment to ensure it works properly
respond to special requests from guests with unique needs
contact appropriate individual or department as necessary to resolve guest call, request, or problem
follow up with guests to ensure their requests or problems have been met to their satisfaction
dispatch bell staff or valet staff as needed
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
develop and maintain positive working relationships with others
comply with quality assurance expectations and standards

Requisitos:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
ability to use clear and professional language
ability to enter and locate information using computers and/or POS systems
ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Información adicional:

Oferta publicada:
02 de septiembre de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo presencial

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