Agente De Reservaciones, Marriott Bonvoy

Marriott Bonvoy

Ubicación:
Mexico, Los Cabos

Categoría:
Turismo y Hospitalidad

Tipo de contrato:
Contrato de trabajo

Salario:

No proporcionado

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Descripción del trabajo:

At Marriott International, our aim is to provide top-notch hospitality services while valuing diversity, culture, and equal opportunity for all. This role involves managing reservation requests, verifying availability and rates, inputting data into reservation systems, and fostering positive customer interactions at our Solaz Luxury Collection Resort in Los Cabos, Mexico.

Responsabilidades:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requisitos:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Lo que ofrecemos:

Equal opportunity employer
Inclusive environment
Welcoming culture
Non-discrimination on any protected basis

Información adicional:

Oferta publicada:
12 de agosto de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo presencial

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Agente De Reservaciones