Agente de recepcion, Marriott Bonvoy

Marriott Bonvoy

Ubicación:
Mexico, Mexico City

Categoría:
Turismo y Hospitalidad

Tipo de contrato:
Contrato de trabajo

Salario:

No proporcionado

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Descripción del trabajo:

Front desk agent position at The Ritz-Carlton Mexico City processing guest check-ins/check-outs, handling payments, answering guest inquiries, coordinating with housekeeping, and providing excellent customer service while following company standards and safety procedures.

Responsabilidades:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications

Requisitos:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Lo que ofrecemos:

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Proud of the work you do
Chance to become the best version of you

Información adicional:

Oferta publicada:
10 de octubre de 2025

Tipo de empleo:

Tiempo completo

Tipo de trabajo:

Trabajo presencial

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Agente de recepcion