Zalando Sverige - Germany, Customer Service

Senior Service Provider Manager sought to lead global outsourcing strategy and oversee external partner performance in Berlin. This role demands 5+ years in BPO management, data-driven KPI expertise, and budget planning skills. Join a collaborative team of seven, driving operational excellence an...

Senior Service Provider Manager sought to co-shape Zalando’s global outsourcing strategy in Berlin. You will lead a dedicated provider network, driving win-win relationships while overseeing operations, quality, and budget adherence. Requires proven SPM experience, strong analytical skills for fi...

Join Zalando in Berlin as a Risk Mitigation Expert, safeguarding customers and the company from financial, legal, and reputational risks. You’ll investigate complex cases involving fraud prevention, GDPR, and data privacy, making critical decisions beyond standard processes. Requires 2+ years in ...

Join Zalando's Customer Care team in Berlin as a Service Optimisation Expert. You will test and pilot innovative services and AI solutions, directly shaping the customer experience. We seek a proactive professional with 2+ years in customer service and a passion for process improvement. Enjoy ben...

Join Zalando in Berlin as a Customer Relations Expert. Own the resolution of complex, escalated cases, driving quality and collaborating with cross-functional teams. We seek a proactive professional with proven support expertise and a meticulous approach. Enjoy benefits like an employee shares pr...