Zalando Lounge - Customer Service

Lead our global Service Provider network and shape outsourcing strategy in Berlin. Manage key partnerships, ensuring operational excellence and budget adherence through strong analytics. Ideal candidates have proven SP management experience, exceptional relationship skills, and fluency in English.

Join Zalando in Berlin as a Customer Relations Expert. Own the resolution of complex, escalated cases, acting as a key liaison between customers and internal teams like Legal and Logistics. We seek a proactive professional fluent in Dutch and English, with strong stakeholder management skills. En...

Join our Customer Care team in Berlin as a Service Optimisation Expert. You will pilot innovative services and AI solutions, directly handling customer contact to enhance experiences. We seek a proactive professional with 2+ years in customer service, process improvement passion, and adaptability...

Join Zalando in Berlin as a Customer Relations Expert. Own the resolution of complex, escalated cases, driving quality and meaningful customer outcomes. Leverage your proven support expertise and proactive mindset in a dynamic, cross-functional role. Enjoy benefits like an employee shares program...

Join Zalando in Berlin as a Customer Relations Expert. Own the resolution of complex, escalated cases, driving quality and collaborating with cross-functional teams. We seek a proactive professional with proven support expertise and a meticulous approach. Enjoy benefits like an employee shares pr...