Whatnot - United States, Customer Service

Lead a high-impact Customer Experience Team in Phoenix, driving top-tier support through data-driven insights and process improvement. This role requires 5+ years managing support KPIs like CSAT, with expertise in Zendesk and Sigma. You will coach agents, boost productivity, and partner cross-fun...

Join our Customer Experience team in Phoenix as a Customer Experience Agent. You will resolve order and payment issues via email/chat, using tools like Zendesk, to ensure a positive user experience. We seek a proactive problem-solver with 2+ years of support experience in e-commerce. This role of...

Join our Customer Experience team in Phoenix, driving exceptional user support for a leading e-commerce marketplace. Utilize your 2+ years of email/chat experience and tools like Zendesk to proactively solve problems and improve processes. This overnight role offers equity, comprehensive health b...

Join our Trust and Safety team in Phoenix to protect our platform's integrity. You'll investigate risks, enforce policies, and resolve sensitive cases to ensure a secure marketplace. Ideal candidates have 1-5 years in trust, safety, or fraud ops with a customer-first mindset. We offer comprehensi...

Join our Customer Experience team in Phoenix as an Agent, driving great user experiences in a dynamic marketplace. You'll resolve order and payment issues, ensuring smooth deliveries and positive outcomes. This role is ideal for a proactive problem-solver with strong communication skills, offerin...