Whatnot - Customer Service, Remote work

Join our Customer Experience team in Phoenix as a Customer Experience Agent. You will resolve order and payment issues via email/chat, using tools like Zendesk, to ensure a positive user experience. We seek a proactive problem-solver with 2+ years of support experience in e-commerce. This role of...

Join our Customer Experience team in Phoenix, driving exceptional user support for a leading e-commerce marketplace. Utilize your 2+ years of email/chat experience and tools like Zendesk to proactively solve problems and improve processes. This overnight role offers equity, comprehensive health b...

Join our Trust and Safety team in Phoenix to protect our platform's integrity. You'll investigate risks, enforce policies, and resolve sensitive cases to ensure a secure marketplace. Ideal candidates have 1-5 years in trust, safety, or fraud ops with a customer-first mindset. We offer comprehensi...

Join our Tokyo team as a Customer Experience Agent, driving user satisfaction for a leading marketplace. Utilize your 3+ years of support experience, fluency in English and native Japanese, and expertise in Zendesk or similar platforms. Enjoy comprehensive benefits including WFH support, generous...